Xbox Promotion No resolution till now
raul_123
Enthusiast - Level 1

I have actived my verizon home internet on 16th Jan 2024 and till now i have had zillions of call with customer care but no resolution.

everytime i call customer care i get misleading information first i was told they need to escalate this which they did and follow in 5 business day then next agent said cant see escalation so raised again  then again no response . Now today a new request is raised again and i am just done with this nonsense.

So i had raised a original order - which had xbox offer which got cancelled due to incorrect address and agent raised new order which the agent told me dont worry offer will get applied. 

Now here i am still waiting and to be honest i joined for xbox offer and if this is not resolved then i am closing home internet and mobile too.

i will open a bbb complaint and then i off verizon for  ever as this is nonsense from a month i have been following up.

this is last try if i get any resolution else its time to get done with verizon.

 

 

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1 Reply
vzw_customer_support
Customer Service Rep

We want you to get the promotions you qualify for and would like to help. To better assist, I'll be sending you a Private Message, please reply to it, so we can get started.

~Maria

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