Child Item

Site Totals

61493 Questions Answered 271 Categories

Xbox Series X promotion

I was told that once I received my Internet box for home 5g plus and activated it, I would get a $200 Amazon gift card and a holiday bonus Xbox series x. I got the claim for the gift card and all went well with that, but I never received a claim offer for the Xbox. I activated my Internet around 12/22/23 and received the Amazon claim the next day. When I didn't get the claim for the Xbox I chatted with a representative online and they assured me that my claim would be emailed me in 7-8 days. It's been 9 days now and still no email. I switched my Internet after many years with that provider and although it's a better deal I still would like what I was promised. Not sure where to go from here. I really don't appreciate being promised something to switch and then not getting it. We are not starting off on a very good business relationship.

Comments

Verizon_Support

Hello, Lindsay62181, thanks for reaching out in reference to the Xbox offer. So we can best assist, we will be reaching out via Private Message.

-Lauren

Ks01

going through the same thing. They’re now trying to claim that I don’t qualify for it because I placed my order over the phone and not online?? Bogus because that was never in the fine print. They are frauds

Sf30980

I have the same problem. I purchased my internet around that same timeframe and I still have not received anything.

Verizon_Support

Thank you for chatting with us today Sf30980. You are at the right place to get answers and next steps for the XBox promotional offer. Please reply to he following private message so we can discuss your account details in our secure chat.

-Deb

Jketchum10

Tge Xbox promotion for switching to Verizon internet is a total rip off. I switched to Verizon on 12/26/23 and STILL have not received it. All I have received are a bunch of conflicting instructions, excuses, and NOW they placed the order for me, it was supposed to be 2 day delivery, and it still hasn't arrived. When I check the status online, for the past 2 weeks it has said "delivery date will be updated soon". TOTAL rip off

Verizon_Support

Hello, Jketchum10. My apologies to hear of this experience as we definitely want to see you get your Xbox. Help is here as I can provide an update on your order. I have sent you a Private Message.

-Natasha

Child Item