Xbox promo issue

[DW_615]

I initially ordered 5g home internet in December during the Xbox and gift card promo.  Due to a processing issue the order didn’t get placed. When I realized it hadn’t gone through I spoke to a very nice care rep that finished the order and submitted a promo correction form and assured me this would help in getting the Xbox and the Verizon gift card.  
Yesterday I was informed, after I spoke to another rep that the form was rejected and that they would not honor the offer.  
looking for help to get this resolved as this is not a fair business practice.  I’d really like to avoid the BBB route that others on this thread have suggested following

This promo issue was on top of being told that my wife’s line would be eligible for the $200 promo port in credit which was also rejected.  I was going to activate 2 more lines plus add a second 5g home service but at this point I am feeling like it would be better to just eat my losses and switch everything back to T-Mobile…

[vzw_customer_support · Accepted solution]

Oh, no! Being on top of your account is crucial, especially if you are managing your promotional status. Verizon is here to help.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[Will1283]

I got the same promotion also internet activated in December. Called every month even have the emails saying my Xbox will be shipped. Then today they tell me I’m not getting either the Xbox or the Amazon card because it’s expired promo. They dragged their feet just long enough for it to expire. 

[vzw_customer_support]

@Will1283  wrote: I got the sa me promotion also internet activated in December. Called every even have the emails saying my Xbox will be shipped.

Will1283, we are concerned to read about your promotion experience and we would like to learn more. Please be on the lookout for a Private Message from us so that we can gather some additional details from you.

-Andi

[Dardafed]

Did you ever get the Xbox?