Xbox promo

[Heiny]

I’m on my 2nd 5g internet product after Verizon couldn’t get my promo to go through, hours spent on chat and the phone. Now on my 2nd router and package I still do not have the ability to get the gift card or Xbox.  I feel like Verizon just wants people to give up and only the select few that spend hours and hours with customer service finally get the full promotion. 

[vzw_customer_support]

Heiny, my apologies to hear of all the steps you have taken to get this issue resolve so that you can receive your promotion. I know you have been through a lot, but could you provide details on what steps have been taken thus far? 

-Natasha

[Heiny]

Thank you for your response. If you review my chat logs with Verizon you will see the details.

Thank you Natasha

[vzw_customer_support]

Thanks for following up. We appreciate the input. We sent you a Private Message regarding your Xbox offer. Please review at your earliest convenience.

~Gilbert

[Heiny]

I received a text today that stated I need to use my rebate by 2-16-2024, I still not received the Xbox or 100 dollar Verizon rebate. I have received the Amazon card only. What does this mean ?

[vzw_customer_support]

Hello. We are here to help with your promotion questions. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

[vzw_customer_support]

Thanks for getting back to us. You mentioned you have gotten a second router. Have you received an email to redeem the gift card and/or Xbox? Or do you see a tile to redeem when signing in to My Verizon?

-Lauren

[Heiny]

Yes my 2nd router is up and running. I check everyday and I do not have the tile for the Xbox. I ran into this last time. 

[vzw_customer_support]

I know that I check every day for both tiles myself, Heiny. I appreciate all the efforts you've put forward so far, and we can help. Please be on the lookout for a private message from us, as we will need account access to assist.

-Joseph

[Heiny]

We’re on month 3 now and still no X-box. Service is fast however has randomly gone out twice. Rebooting the box was an easy fix, however, I hope this isn’t a constant issue. 

[Heiny]

I feel bad for you Verizon Reps, I know it’s not your fault but this is our only outlet. Just hope somewhere someone up the chain reads how upset people are about this disastrous rollout.