customer service

[Rbdvm]

I got a new iPhone and had data transferred to it at the Sports Arena store in San Diego. Later, after many hours spent deleting the multitude of junk embedded deep into every ap, I noticed only 147 of my 900 contacts had transferred over from my old phone. So I returned. My new phone had to be reset thus deleting hours spent customizing it. Within 15 min  the customer service rep (no name tag) wanted me to agree to a 7 day (due to VZ's  inferior "geo coverage" where I live, otherwise it would have been 30 days) free trial at a package cost and data speed markedly inferior to what I enjoy with Spectrum. I mentioned the excellent tech service I'd experienced with my current carrier and I was pleased to keep it. Then the bullying and shallow justification to accept their lesser internet service package set in. I tried to reason, use common sense, but he wouldn't let up. Finally he said I needed to accept the 7 day trial or I would have to pay $30 for the phone data transfer despite my already having paid it the first time the incomplete data transfer was initially  done.  I said it sounded like  extortion then he told me I could leave the store and finish the transfer at  home. I mentioned that he had made it evident that his agressive customer service pressure was why I was justified in not purchasing any VZ packages, nor would I recommend them. Decades ago VZ had exceptional customer service. Now it has gone the way of so many corporations which value shareholder profits  over customer service. Poor business model. 

[vzw_customer_support]

Hi there! We're so sorry to read about your experience; we always want to make sure that we're providing exceptional customer service at all times. Were you able to get your contacts transferred over? 

-Necia

[vzw_customer_support · Accepted solution]

Rbdvm we're sorry to read about your store experience and want to help. It sounds like the data transfer process for your device was initiated at our store but was incomplete. You can learn more about content transfer options for your device by visiting our Content Transfer Center here: https://www.verizon.com/support/content-transfer-help/

If you still require assistance or would like to share more details about your store experience so we can lift your feedback, please contact us for support.  -John