home internet

[jeffball880]

I have a Verizon 5g home internet router. I also have a Tmobile  5g internet router I want to shut down. Everything connects to the Verizon router except my Blink Sync Module. I read it needs 2.4 to connect so I set up the guest network which is 2.4.  no matter what network I use or how I configure my password, the connection fails claiming invalid password.  Ideas?

[scott31339]

What do you have your primary network security on? (Yes, I know you said you are connecting via guest network.) Those cameras may not be WPA3 compatible. I would try WPA2.

[unwiredsoul · Accepted solution]

I am looking at my Blink Sync Module 2 that has always worked without issue on my Verizon 5G Home Internet setup. I'll do my best to help you get to the same place, too. 🙂

First, as much as it makes sense to place the device on a Guest or IOT network (my router has both -- I  have the ASK-NCQ1338FA), it's going to cause you problems. You need to connect the Blink Sync Module (v1 or v2) to your "Primary" 2.4GHz network. It's not specific to Verizon or the ASK-NCQ1338FA router. There are typically many causes that isn't possible (e.g., device-to-device isolation, limited comms., back to the primary networks where your mobile phone is running the Blink app., etc.).

Try these steps in order:

1. Configure the router to also broadcast 2.4GHz on the "Primary Network" in your Verizon router. Use a low digit, numerical Wi-Fi password at this stage to simplify troubleshooting (e.g., your ZIP code, or something simple that's just five numbers).
2. Set the password (as previously mentioned in this thread) to WPA2. The Blink Sync Modules don't use WPA3 if I recall correctly.
3. Reset the Blink Sync Module with the ole' paper clip. They easily get caught in a state where it's best to start the setup over after a reset.
4. Go thru the Blink setup process and see if the results change.

If the results do change, then you can easily enhance the security by using a more complex Wi-Fi password and you'll be good to go.

Note: I am just a customer like you are but I like Blink cameras and I have had many outdoor cameras running smoothly with Verizon, and my ISP (and different router equipment) prior to that.

Note 2: My first Blink Sync Module that I ever tried to use had the same behavior problem that you are describing. It was a faulty sync module and I returned it (bad password error and wouldn't connect to my Wi-Fi router). I was not a Verizon Home Internet customer then, and the router was my own. Once I got my second one, it has been going strong for a couple years now.