no “Exclusive Home offers” tile under "Make the most of your plans"

[Majew]

I got this email from Verizon:

Thanks for making the switch to Verizon Home Internet. We’re happy to let you know that your purchase makes you eligible for a Amazon Echo Show 10 or $200 Amazon.com Gift Card.*

Redeem your Amazon Echo Show 10 or $200 Amazon.com Gift Card offer within 60 days. Here’s how:

Sign in to your My Verizon account.
Find the “Exclusive Home offers” tile under "Make the most of your plans" and click it to get started.
Choose your desired offer and follow the prompts to redeem.
Enjoy your offer.
If you’ve already redeemed your offer, please disregard this notice.

When I log into my account there is no “Exclusive Home offers” tile under "Make the most of your plans">

[vzw_customer_support]

We appreciate that you checked for those offer online with My Verizon, Majew. I ran into the same problem when I switched to Verizon Home Internet as well just 10-days ago. The great news is that we have some steps we can take to help you get the offer when the redemption tile isn't on My Verizon. Please be on the lookout for a private message from us so we can help.

-Joseph

[Lilypad08]

I am having the same issue, no menu options referrenced int he email. New customer - please advise. 

[vzw_customer_support]

Hello Lilypad08, being on top of your account is crucial, especially if you are having promotional issues. Our goal is to provide the support you need.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

[pfrances]

I'm having the same issue. Can you please post how to redeem this promo.

[vzw_customer_support]

Hello, pfrances. Help is here. Just to confirm, which promotional offer are you referencing? Which plan/service did you activate to qualify for the promotion in question? 

-Natasha

[helpdeb]

I’m having the same problem when I called for help I got nowhere mine is $200 Home Depot 

[vzw_customer_support]

We want you to get the promotions you qualify for. To better assist, please tell us a little more. Could you give me an idea of when you made an eligible purchase? Also, to confirm was this upgrades made or adding new service or lines?

~Maria

[megnzhng]

Hi, 

I am also having the same issue

[vzw_customer_support]

Hi megnzhng. We absolutely want to make sire you are able to redeem any promotions that were part of your service offer! I will be sending you over a private message, so we can take a look at your promotion together. 

-Meg

[Kmwebster23]

I am running into the same issue. Received the email, click on the link to redeem..gets routed to my Verizon. And the tile is nonexistent. Seems to be a pretty common issue..

[vzw_customer_support]

I'm sorry you are having an issue redeeming, knwebster23. What were you trying to redeem? Have you checked your status here: https://www.yourdigitalrebatecenter.com/#!/ -Joe

[Mwilliams80]

Hello! Same issue as the others here, it’s not there. 

[vzw_customer_support]

Hey there, Mwilliams80, we want to make sure you're able to redeem your offer! What service did you purchase? When was your purchase completed? Can you please let me know what offer you're looking to claim?

-Lauren

[cccsteed]

Seems shady to give you instructions to get a $200 dollar target gift card for switching to home internet with no way to actually redeem said gift card following their instructions. 

[vzw_customer_support]

We understand the importance of managing your account, especially when it comes to your offers. Verizon is here to provide the support you need.

Please let us know if you need assistance with a Gift Card promotion.

~Gilbert

[AHar1]

Hi. Same issue. How does one actually redeem the $200 gift card? I got the email and cannot find this elusive tile or pathway to claim it. 

[vzw_customer_support]

Hello, AHar1. Help is here as we can ensure you receive assistance for your promotion. Please tell us more. Which service did you activate to qualify for the promo in question? 

-Natasha

[Denkeeper]

I received a similar email only mine is for a Nintendo switch/ home Depot gift card 

[vzw_customer_support]

Hello, Denkeeper, we just wanted to reach out to see if you needed help with your promotion. Are you running into an issue with your offer? If so, can you tell us more about what's going on?

-Lauren

[Cmccarty]

I am also not finding the home offers tab