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no retun box provided-resulting in collection account

I canceled my Verizon home 5G internet. That was almost 7 months ago. They said they were going to send me a box so I could return their equipment. (the white verizon box device). I've called them three times and every time they say they're going to send one out and they never did it.

Now I am being pursued by TransWorld Systems (collection agency) for almost $300 because it has not been returned and they have marked it as a bad debt.

How can this be corrected please?

Comments

Verizon_Support

Hello, markmillerrochester, we want to help ensure that you are able to return your equipment so we can adjust the charges on your account. So we can better assist, we will be reaching out via Private Message.

-Lauren

Verizon_Support

We value your time and we are here to help. Please reach out for assistance.

~Geo

markmillerrochester

While Verizon posted that they would be reaching out to me, they were unable to help. Is there someone with the proper authority at Verizon please contact me please? Thank you.

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