5G Cellular and 5G Home WiFi Reynoldsburg Ohio
Awood279
Newbie

What is up recently with coverage in Reynoldsburg Ohio? I keep losing 5G cellular and 5G home WiFi. It’s almost daily!!! What is going on? 

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7 Replies
vzw_customer_support
Customer Service Rep

We're sorry to hear about the issues you're having with your service. Let's figure out what's going on and make sure this is resolved. When did you start experiencing issues? Where does this usually happen? Can you describe how your text, calls, and data perform?

~Jesse

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Awood279
Newbie

I’m experiencing it all the time. I’m not home during the day on M-Th so I experience it at night. On the weekends it can be any time of the day or evening. I’ve started noticing it when winter weather arrived. Each time I check it on the Verizon app it says they know and are working on it. It’s becoming so unreliable. The internet goes completely out with no connection so I can’t watch TV as I stream everything. Then I have to take my phone off WiFi to get it to work but then 5 G isn’t available with it either so it drops to LTE and barely loads. This happens so often. It’s very frustrating as I pay a lot for 1 phone & internet through Verizon. 

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vzw_customer_support
Customer Service Rep

Hello, Awood279. My apologies to hear of this experience as we want you to have only the best in service with us. Help is here. What is your zip code? Just to confirm, is this for Verizon Wireless or Verizon Fios? 

-Natasha

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Awood279
Newbie

Zip code is 43068

Internet is not Fios, it’s 5G Home service with the Gateway. 
other is 5G wireless cellular service. 

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vzw_customer_support
Customer Service Rep
@Awood279  wrote:

Zip code is 43068

Internet is not Fios, it’s 5G Home service with the Gateway. 
other is 5G wireless cellular service. 

Thanks for sharing your zip with me. I didn't see any alerts or anything for the area at the moment. So, we'll want to do some troubleshooting. As part of that I've sent a Private Message so we can get working on that together.

 

-John

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vzw_customer_support
Customer Service Rep

We appreciate the additional details. What is the ZIP code ofthe area where you are having issues? Are other devices affected?

~Freddy

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Awood279
Newbie

Zip is 43068

It is  effecting 5G cellular & 5G home WiFi. 

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