If you are on the fence about getting 5G Home Internet through Verizon.. DO NOT DO IT. This has been by far the worst experience I have had with a big name company. It is to the point where this experience is making me seriously think about switching to AT&T or another provider.
I have Verizon for my cellular and had a door to door salesman knock on my door to sell me the new 5G home internet service. I am outside of Atlanta by the way. He mislead me on so many things that I will probably never trust a salesman ever again. I was told that if I did not like the service within 14 days then no problem, I can return the service at no charge. After 14 days, if I cancel then my bill will be prorated. He also blew smoke up my butt and told me what I wanted to hear regarding the service just to get me to sign up. Verizon needs to train their salesmen better, since I feel as if I was mislead and lied too from the beginning.
The service was not better than my previous internet provider's. It came with a big bulky white router that had to be installed on my bedroom window. I would be unable to open my window or properly shut my blinds. The router did not even extend to my apartment's balcony. My apartment is only 800 sq-ft. I can not imagine how this works in a house with out signal extenders. In regards to speed - I personally didn't notice a different in download/upload since I mainly use internet for surfing, work and streaming. But the speeds were fast when I did the online speed check. In my area there was only one useable node for my internet connection. I requested a cancellation after 3 days of having this service and a technician came to my house 2 days later to remove the equipment.
I figured this was a done deal until my next month's bill came. They were still charging me for the full internet service. I spent a total of 10 hours on the chat, phone, and hold trying to get this fixed. Every customer service representative I spoke to kept passing me off to another department. Apparently when I called to have the equipment uninstalled, the person on the phone set up my appointment but did not cancel the phone line/service the 5G Home Internet was set up under. It got so bad that I eventually DM'd Verizon on Twitter. Finally the woman I messaged on there was able to help me. The next day my internet on my phone was affected. Since I was traveling on a work trip I was unable to use any GPS on my phone early which only added more stress.
Finally, today was my last straw. I got an email saying I would be charged $720 for the equipment since I did not return it. Absolutely ridiculous when Verizon technicians came, uninstalled the equipment, and took it with them.
So long story short this new service is just not worth all the hassle, and I wish I had seen someone's honest review on it before I tried it out (which honest reviews were hard to find when I originally searched - I suggest reddit). Salesmen lie, speeds are fast, range is short, you can not use your own router, customer service personnel were pleasant to speak to, but it took a long time for me to finally find someone to actually help and they were on twitter lol. Its always easier for companies to take your money instead of returning it.
