Abysmal service at home and work

gulagarchipelago
Enthusiast - Level 1

I recently moved to Verizon from AT&T (not by choice, but what a huge mistake).  My brand new Samsung S24+ can't get a reliable 5G signal at either home or work (zip codes 12158 and 12210).  According to your coverage map, both of these areas should have Ultra Wideband service.  My AT&T service was significantly better and cheaper, even with an older phone.  Why do you even have these maps if they are not accurate at all?   I am shelling out close to $80/month for your "unlimited plus" plan, which is not delivering on what I was promised.

1 Reply
vzw_customer_support
Customer Service Rep

Hello gulagarchipelago, we're sorry to learn you're having issues with your service. When did these issues begin? Are these issues only regarding your data? Do these issues occur mainly indoors or outdoors? 

~Ivone

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