Can’t use my phone

Lala37
Newbie

Hello I’m actually in Jamaica and I was told that I would be able to use my phone as if I was back home. I having such a hard time and need some assistance 

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Enachuck7
Newbie

Literally in the exact same situation. In Jamaica as of yesterday and can’t use my phone without WiFi. 

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vzw_customer_support
Community Manager
Community Manager

One of our main goals is to keep you connected with your loved ones, especially when you travel. We would like to review what causes the service problem a little more closely. I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

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vzw_customer_support
Community Manager
Community Manager

 

I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe

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vzw_customer_support
Community Manager
Community Manager

We are here for you. Please tell us, is Roaming enabled on your device? What issues are you experiencing? ~Geo

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