Coverage map shows 5g uw but never get it and really slow speeds
JHerald
Enthusiast - Level 2

So on the interactive coverage map, it shows that I am in an area covered by 5g UW.

 But I only get lte coverage and it’s very slow speeds if it does display the 5g uw icon.

 At work literally 3 miles away works fine.

 Any solutions? iPhone 14 Pro Max.

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Re: Coverage map shows 5g uw but never get it and really slow speeds
SynthpopAddict

@JHerald wrote:

Unlimited plus 

 

happens all hours at home

 at work I get between 800-1000 mbps download

 and at home I get around 17-20 mbps download

 3 miles away from each other


The super fast 5G which you're getting at work is definitely 5G UW and I'd say that's high-band 5G.  The limitation of high-band 5G is that the radio waves don't travel very far at all...about 1500 feet.  The tower(s) by your home most likely have some combination of 4G LTE, low-band "regular" 5G, or mid-band 5G on them because most people don't want a cell tower in their backyard.  The low- and mid-band 5G radio waves travel longer distances, so provide better coverage, but the tradeoff is the data speeds will be slower.  Low-band 5G doesn't go faster than 4G LTE assuming LTE isn't congested.

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I'm not a Verizon employee, just another customer trying to help.

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Re: Coverage map shows 5g uw but never get it and really slow speeds
mytvservice2020
Enthusiast - Level 1

Same problem here my friend . 

Only thing you can do change your phone internet to  3g/4g on settings. 

It will be slower but you will get signal. 

Re: Coverage map shows 5g uw but never get it and really slow speeds
vzw_customer_support
Customer Service Rep

Hello! We are here to help. Please tell us, is the software up to date? Are you connected to Wi-Fi or using your plan data? 

~Maria

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Re: Coverage map shows 5g uw but never get it and really slow speeds
SynthpopAddict

This isn't your phone, it's Verizon.  Long story short, some of the towers can't keep up with current data demands. The one by your work is obviously up-to-date if your 5G UW is fine there, but either there's too much traffic on the other tower where you're having the slow data or the cells on the tower need upgrading.

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I'm not a Verizon employee, just another customer trying to help.
Re: Coverage map shows 5g uw but never get it and really slow speeds
JHerald
Enthusiast - Level 2

Yes up to date and data plan

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Re: Coverage map shows 5g uw but never get it and really slow speeds
JHerald
Enthusiast - Level 2
  • This is the problem after speaking to Verizon in store.
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Re: Coverage map shows 5g uw but never get it and really slow speeds
vzw_customer_support
Customer Service Rep

JHerald, we understand how important data speeds are and we want to make sure we are providing the best details to assist. Can you share with us what type of plan you have for the line in question? Does this occur during all hours of the day or only during certain days/times?

-Andi

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Re: Coverage map shows 5g uw but never get it and really slow speeds
JHerald
Enthusiast - Level 2

Unlimited plus 

 

happens all hours at home

 at work I get between 800-1000 mbps download

 and at home I get around 17-20 mbps download

 3 miles away from each other

0 Likes
Re: Coverage map shows 5g uw but never get it and really slow speeds
SynthpopAddict

@JHerald wrote:

Unlimited plus 

 

happens all hours at home

 at work I get between 800-1000 mbps download

 and at home I get around 17-20 mbps download

 3 miles away from each other


The super fast 5G which you're getting at work is definitely 5G UW and I'd say that's high-band 5G.  The limitation of high-band 5G is that the radio waves don't travel very far at all...about 1500 feet.  The tower(s) by your home most likely have some combination of 4G LTE, low-band "regular" 5G, or mid-band 5G on them because most people don't want a cell tower in their backyard.  The low- and mid-band 5G radio waves travel longer distances, so provide better coverage, but the tradeoff is the data speeds will be slower.  Low-band 5G doesn't go faster than 4G LTE assuming LTE isn't congested.

-------------
I'm not a Verizon employee, just another customer trying to help.