Microsoft Surface Pro 9 and Verizon 5G compatability?
SDseadog
Newbie

Is Verizon 5G still not working with Surface Pro 9?  I'd like to buy the new model and add the device to my account, but when I first tried it last autumn  (when the Pro 9 first came out), there were problems with the device recognizing the Verizon SIM.

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Re: Microsoft Surface Pro 9 and Verizon 5G compatability?
vzw_customer_support
Customer Service Rep

Good morning. Are you referring to the Surface Pro LTE? If so, that device will not be compatible with 5G, as it is a 4G device. 

 

Are you still having issues with the SIM card? 

-Vanessa

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Re: Microsoft Surface Pro 9 and Verizon 5G compatability?
SDseadog
Newbie

Nope.  I'm talking about the Surface Pro 9 5G.  I bought one in December and had to return it because the computer would no recognize the Verizon SIM card....several times over.  The rep at the Verizon store told me it was apparently a known issue.

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Re: Microsoft Surface Pro 9 and Verizon 5G compatability?
vzw_customer_support
Customer Service Rep

Thank you for the clarification. Would you like to try some troubleshooting steps on your Surface Pro 9? 

~Ivone

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Re: Microsoft Surface Pro 9 and Verizon 5G compatability?
SDseadog
Newbie

Thanks, Ivone.  That’s why I went to the Verizon store.  The tech there was not able to figure out the problem and said that it is a known problem with the Surface Pro 9 5G.  So I returned the computer.

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Re: Microsoft Surface Pro 9 and Verizon 5G compatability?
diehardbattery
Enthusiast - Level 2

Anyone else facing this?  I am able to enter the IMEI but when it comes to choose a plan there is none available...

Re: Microsoft Surface Pro 9 and Verizon 5G compatability?
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us. We would like to check further into your situation and see if we can help. I will be sending you a private note to further assist. 

~Ivone

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