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No 5G signal on both smart phones. Just started yesterday.

gwan0001

Starting yesterday I noticed the lack of the 5G symbol on both my smartphones while in my home area. Near my home and few miles around my home. Havent changed anything on my end. I reset the network settings and still the same issue. It honestly seems like theres an issue with the local tower and or the small cells in my area. This is occurring with other users in the area per my discussion with people on my neighborhood facebook group. zip code is 15218. Any thoughts or input would be appreciated. Again, it honestly seems like theres an issue with VZW recently or possibly performing maintenance on their 5g signal.

Comments

Verizon_Support

We're terribly sorry for the issues you're having with your serivce. Verizon was currently experiencing a wireless network issue in your area. Our technicians are aware of this issue and are working to resolve it quickly. Thank you for your patience during this time.

gwan0001

Hello..you say was an issue but you say you're currently working to resolve the issue. Which is it? Is the problem still outstanding or resolved? My issues are still unresolved. I'm on to my second nrb ticket now. I also emailed executive relations. The first nrb ticket said I wasn't provisioned correctly eventhough I never changed anything. So I changed my plan to make sure I'm absolutely provisioned. Still no 5G hence the second nrb ticket that's open.

Bigboy2024

Same with the Cincinnati, Ohio area. I work at a huge hospital here in Cincinnati and we used to get 5g full bars in the hospital and surrounding areas and now it’s just 4g LTE. No other carriers are having this problem. I guess it’s time to go to AT&T!

Verizon_Support

We're sorry to read about the issue with your 5G service. We're here to help. When did this issue start? Does it happen in building or outside as well? ~Peter

Bigboy2024

Both. I updated my iPhone to 17.2.1. After that, that is when the issue started. So, I have VZ twice about this issue and talked to Apple about it. I now have upgraded my plan and still no 5g. We are tired of getting ripped off here.

Majesty562

No 5g in Ontario, CA.

Verizon_Support

We know how important it is to have your phone up and running, we'll be glad to help out. What issues are you having with your service?

~Freddy

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