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AMC+ subscription not working with AMC+ App

I signed up for the AMC/Netflix deal on +play on April 2nd, I paid $83 for an Annual AMC+ subscription. I was using the app without issue for a couple werks. I tried to use it today and AMC+ doesn't think I have a subscription. It wants me to enter my credit card info and pick a plan. Something I should not have to do bc I already paid for one through Verizon. Why isn't my paid subscription through you all not being acknowledged by AMC+.

Comments

Verizon_Support

That is truly odd that you were having no issues for two weeks, and now AMC+ does not recognize your subscription anymore, Jecounts09. I too would find this odd, and be seeking some support. Not to worry, as we can help take a closer look into this concern. Please be on the look out for the private note we have sent you so that we can better assist.

-Joseph

jblock41

The same issue occurred to me and I am using AppleTV. Apple blames AMC+, AMC+ says only Apple can fix the problem.

Verizon_Support

We are sad to see you in this subcription dilemma. Our goal is to guide you in the right direction. How are you contacting AMC+ and Apple TV? Please tell us more, what exactly is AMC+ and Apple TV telling you?~Gilbert

Verizon_Support

Hello, jblock41, I just wanted to check in to let you know that we are here to assist with your concern. Are you still experiencing an issue with your subscription? What direction have you been provided from Apple?

-Lauren

mmpilgrim

I've had this issue since February. I purchase the subscription as part of a promo in December 2022 and paid for a year. Used it until the end of January 2023. It is now the end of May 2023 and I haven't been able to use it for four full months now. I even tried to buy the subscription after signing in and was told I couldn't because there is already an account with my email addres. No one seems able to fix this. I'm currently on a chat with technical support, but have no actual hope of getting this fixed.

Verizon_Support

Hello, mmpilgrim, I'm sorry to hear you've been running into an issue with being able to use your AMC+ subscription. I understand you have been working with Tech Support on this issue. Do you still need help with your AMC+ subscription? If so, we are standing by to help ensure that you are able to access the app. Please let us know if additional assistance is needed.

-Lauren

Labrys67

I have the same issue. I paid for a year of amc+ and got a year of Netflix with it. Netflix works fine but amc+ doesn’t recognize I’ve paid for a year. I purchased it on March 30th 2023 and it’s been over a month since I could access it.

Verizon_Support

We're very sorry for the continued issues with the AMC+ subscription. This is a known issue and is currently being worked on. We thank you for your patience and understanding.

~Jesse

innovaden

I having the same issue, both on Roku as well as the iOS app. This seems to be gonig on for a couple of months now with no solution yet. Hopefully we will get credited the time not able to access our subscription.

Brittani3

I am also having the same issue and have been for months. Have we found a solution?? Also, will we be refunded or credited for the months it has not been able to be used?

Verizon_Support

Brittani3 We're sorry to read that you're having these issues with your subcription. Have you had this issue since you started your subscription? ~Peter

Verizon_Support

Hello Brittani3. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.

~Ivone

mmpilgrim

This issue is still unresolved and it is August. In a chat now that is going nowhere. Was this just a way to get my Netflix account to go through Verizon?

Verizon_Support

Hey mmpilgrim, I see we reached out to you in a private note in June regarding this matter, but we didn't hear back from you. We're still here to help, so please be on the lookout for a private note from us.

-Joseph

LaddHeller

I have the same issue. I was logged out of AMC+, and now I have no way of logging back in. I can't remember how login was handled initially, but there was never an account created with AMC, since the service was provided through Verizon.

Verizon_Support

Thank you for reaching out with your concern. We'll be sending a Private Note so we can gather more details.

-Melissa

RussellKittinger

Make sure your AMC+ subscription is active and valid. Sometimes, subscription issues arise due to billing problems or expired payment methods. Ensure that you are using the latest version of the AMC+ app. Outdated apps can have compatibility issues that might prevent them from working correctly.

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mehmoodkhan

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Stacy24

I just purchased the bundle of Netflix Premium and AMC+ ad-free, 3/15/24. I noticed that my account isn’t being recognized on my Vizios or Roku but when I log into my phone it’s fine. This seems like it’s been an ongoing issue and needs to be resolved. I would have just stuck with getting a separate Netflix account on my own had I known I wasn’t really getting an AMC+ ad-free account as advertised. I better get a credit if this month goes by and it’s not fixed.

Verizon_Support

Stacy24, we're sorry to hear that you're having problems with your Netflix account purchased through +play. Just to be sure, your AMC+ app is working on your phone but not other devices? What troubleshooting have you tried?

~Jesse

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