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Disney+ bundle wrong email

Hi All,

ivw been trying to get this resolved for some time now and am running out of patience. I already have Disney+ and initially went to add the Disney Bundle, however I added the wrong email address. No matter what I do now, I can’t get back to enter a new one - even after removing The bundle and adding it back and reaching out to support through Disney and Verizon. {edited for privacy}. After canceling and then adding it back, I get the message “Make sure to link your subscription using (wrong email)”

Help!

Comments

Verizon_Support

We're sorry to hear that you have been experiencing this! Please look out for the Private Note to discuss this matter further!

*Tyler

andersoj2

I have the same problem. Disney says it’s Verizon; verizon says it’s Disney.

I’ve tried everything, it seems, to no avail. When I add Disney+ bundle, it pops up with an email address I no longer have access to.

Verizon_Support

andersoj2, we definitely want you to be able to enjoy the Disney Bundle fully. On the verizon side, we make sure the promotion with your plan is all correct on our end. Any issues with the email address on file would go through Disney support as we do not have access to that on the Verizon side.

Disney Support: 888-905-7888 (24/7) or

https://help.disneyplus.com/csp

-Christine

Burninator

This does not work. As I said, Verizon says it’s Disney and Disney says it’s Verizon. I don’t see how it’s Disney’s problem when I sign up through Verizon and it’s verizon’s website that shows the wrong email.

Tosh2

I was having a similar issue That's been going on for months and it's very annoying. When I would try to activate the bundle it gave me the correct email address, but when I try to attach it I would get an error message.

I checked my Verizon profile thoroughly and noticed that the email that I had listed was grayed out and had an active "verify email" button underneath. When I clicked the verify email button I would never receive anything. Verizon had me add a different email, confirm it, then go back in and add the email that matched Disney , and confirm it I did that and it worked , now my email is active in Verizon.

Now that they match Disney says to remove the bundle Wait 20 minutes add it back and go through the steps At this point I'm so traumatized that I'll wait a full day before I try it , then I'll call them tomorrow lol.

I will update you if this works cross your fingers

Tosh2

Can you change the email under your Verizon profile to match your Disney?

Verizon_Support

Hi there! I know that can be confusing. We're happy to help! For further assistance go ahead and PM us! *Nicki

[Deleted User]

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