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I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify now??
We always want you to have access to your account and services when you need them, and can gladly help you review your options for verification. We will be creating a Private Note to further address this for you, please be on the lookout for it!
*Michael
Please assist me as well. I’ve been trying for two days and this is my last day I’m assuming before my order is canceled .
Goodness, MathieuAJ! We're here for you, and we want to help you get the information you need on your order! We're sending a Private Note, so we can take a closer look. Please, respond to it! We'll get everything sorted!
*chance
I seem to have the same issue. It link wont accept any of my documents.
I seem to be having the same issue. The link wont accept any of my documents. Please help!
Can I also be assisted it says Invalid Request and I can’t complete my order and i don’t know if y’all refund because I would definitely like my money back if the problem can’t be resolved.
I am having the same problem. The link sent in the email does not work and it says o needs to verify my ID
Hey there! We hear your concerns and help is here to help you with your order! To continue, please send us a Private Note, so we can look into this more in depth for you! *Kris
My package is put on hold. I can not verify my ID. please help! How do I message you privately
Please send me a private note. My device is on hold until the 23rd, which is tomorrow
We understand how important it is for your order to run smoothly. There should be a number listed for you to call on the email you received to verify your ID. Was there not a number listed on that email?
*Ellisandra
I have the same question. I’m trying to upload documents but it’s saying the link was invalid. Can I email my documents instead?
I’m having this same problem as we speak. Is there anything I can do to upload the documents that is required?
I’m having the same invalid request message appearing. Is there anything else I can do to upload the required documents?
Need to upload documents but it’s says invalid request
Jeffhalpain, we know it's vital that you are able to get your documents submitted. You can contact our Fraud team so they can provide you alternate ways to submit.
*Brianna
Oh, no. I am sorry to see that you are having issues. You will need to reach out to our sales team. You can reach our Telesales team by calling 800-256-4646 Monday - Friday from 8:00 AM - 2:00 AM, Saturday from 8:00 AM - 12:00 AM, and Sunday from 9:00 AM - 8:00 PM Eastern Time.
~Gina
Hello Huilsngd, thank you for reaching us out! I would be more than glad to assist you today, I would be sending you a private note. Jocelyn
I just ordered a new phone and I received an email saying I needed to verify my identity but every time I try to access the link it’s saying “invalid request” and I want to make sure I do this before my order is cancelled, help please .
[email address removed per the Verizon Terms of Service]
I too aam having this issue how do i get it fixed
I’m having the same issue
I'm having the same problem! "INVALID REQUEST" all day long!
I am having the same issues my order expires tonight can u pls help me verify my id.
I have the same problem. Could you assist me as well? Today is my last day and i can’t verify my identity.
Tried to verify my Id for my order but the link expired. Anyway to help?
I just placed an order and the link to upload documents keeps giving me an error so I cannot upload my id can someone help please
i’m having the same problem not being able to upload my documents
I am also having the same issue. Any help would be great!
I have the exact same problem I don’t want it to cancel my order. The link is just coming up invalid.
I've been having this same issue with starting my service, the email link doesn't work and I can't change it through the mobile app either.
Yea same thing happening to me trying to upload so my order be on the way
This is happening to me too.
Not a good start!
It’s the same for me as well, it’s not working and the link says Invalid
I'm having the same issue, my identity verification link says "invalid request"
The link in the email I received to verify my ID to complete order keeps saying invalid. Could I please get help if anyone knows where/ what to do. Anything I try just keeps sending me in circles.
I just ordered new mobile service iPhone 12 Pro Max & they sent me the link to verify my identity, I put in my id twice and it didn’t work they cancelled my order please send me ah private note thanks
>Apollo
I am trying to upload a copy of my drivers license, and the link I am taken to says “invalid request”
I just ordered new mobile phone and service & they sent me the link to verify my identity, but came up invalid request. How do I verify now??
Hi, Trysten! Thank you for bringing this to our attention.
I'm going to send you a private message in order to address your concern properly.
>Oscar
i need help verifying i placed my order earlier and the link says invalid request, i called the fraud number to check my status and it says it’s in the process of being canceled??!!
Just purchased a phone and now theirs telling me I have to upload a picture of my ID to verify my identity but when I click the link it's says invalid request what am I supposed to do?
I just place an order and I got a message saying I need to upload my id but the link say invalid what can I do" in "Order & Tracking
We want to make sure you're able to get your phone ASAP. If the link isn't working for you, we recommend reaching out to the Fraud Prevention Team directly at 888-483-7200. They are open Sunday - Saturday from 7:00AM - 11:00PM ET.
~Jesse
Hey, i put an order in for a phone online. they sent me an email to verify my ID. when i press the link it doesnt pop up, says invalid. ive tried calling them and im only able to get in touch with the robot. it sends me a new link and it still doesnt work. ive tried on my phone, others phone and even a computer. ive contacted support on here to find a solution and all she says is to call. Im not sure what to do. and lets says the order cancels, would i get a refund?? Please help!!!
Hello, I ordered my device online and it sent me a link for verification but it says invalid link. My link will expire by 11 am 5/2. Can you please help me get the link again? Or is there anything else I can do to verify?
I ordered a new phone last night, and got the link about an Id verification but upon request to click the link, it said “Invalid request”. I’m hoping someone can reach out and help me as I’m confused on who to contact considering it’s an online order.
Just placed an order and the id verify link does not work for me to upload my ID. Can someone please help
I'm sorry you got that error. I'd recommend clearing the cache and cookies in Safari, which can be done using these steps: https://support.apple.com/en-us/HT201265
Once that is done, close Safari on your phone and try the link again.
-John
Im having the same problem with trying to order my phone it sent a invalid link for my verification email 🤦🏿🤦🏿
So I need to verify my iD but the link isn’t letting me send anything cause it says it’s an invalid request when I load it up
So I have to take action and verify my ID but all the links aren’t working
I just placed an order for two new phones and ported my numbers. I received an email requesting ID verification but when i click the link it says "invalid link" please help!
