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I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify now??
We seem to have a common problem here in the community. I am a potential new client (not looking very promising at this point) having issues with the identity verification. I placed an order yesterday and received an email asking for me to upload my drivers license. When I attempted to upload it I kept receiving an error message. Believe me I tried every imaginable way to upload it, scan it, switch devices, from a desktop etc. Still it did not work. For I call the Fraud department they send me a new link. This time they’re requesting my drivers license plus an additional document. I follow the link I’m able to upload front and Back of my id. I get to the additional document screen and tried uploading a signed copy of my lease agreement. Which I was told would be okay by a cs over the phone. Once again I tried every way possible to get the document in with no luck. I call the fraud department back. They suggested to go to a local corporate store. At this point I’m ready to cancel the order as this process has been extremely frustrating. Calling the fraud department offers no solution. Going to the store for the employees to call the same fraud department is not a solution. There is no other way to verify with the required documents if the system doesn’t work. You can’t fax or email to anywhere. The store can accept the documents as proof of anything. It seems at every turn I get the run around. After reading countless threads on this issue there seems to be no solution at all. Shocking how many people seem to have this problem.
just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify now??
I just ordered a new mobile phone and service, I was sent a link to verify my identity, but came up invalid request. What do I do now, how do I verify my id now? Please let me know thank you..
I just ordered a new hotspot device and service & they sent me the link to verify my identity, but came up invalid request. How do I verify now??I have tried different web browsers, using my computer, using my phone and disabling any ad blockers, the link still gives an invalid request.
This seems to be a common issue.
I am having a problem with ID verification as well
I have the same problem. the verification link won’t work and I tried calling fraud specialization and they told me to go in-person. Is there anyway I can verify online still?
I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify now?? And now my order is on hold Verizon fix this issue
I called fraud protection and I was told my order is about to be cancelled I requested for an email to verify my identity but the link is showing “invalid request” now my order is gonna be cancelled u give up you can cancel it
When I called fraud protection they sent a private link and I sent my document I called and they told me it’s shipped but I’ll wait and see
I have the exact problem,even the id verification in the order tracking does not work please help
I am having this issue as well. I called the Fraud department and the automated system just sent another email but the link to that one says invalid request as well.
I have this same problem
I placed an order and I am having the same problem. Called 3 different numbers, tried to verify with an email I was referred to use. My order will be cancelled soon if unable to verify. Please help.
I need help also with uploading my id so I can receive the phones I ordered , how do I go about this??
We hear you loud and clear, and we will be glad to help you get this situation resolved. We've contact you via Priate Note to further assist you. ~Geo
I received my email with the link to upload my drivers license to prove my identity before shipping my order, but the link is an invalid link. How am I supposed to verify now??
Hey there, Tyra1995. We definitely want to make sure that you're able to validate your ID so that your recent order can be processed. In this case, we'd recommend reaching out to our Fraud Prevention Team for further review and assistance. They can be reached at 888-483-7200 Sun-Sat7:00AM - 11:00PM ET. Please let us know if this helps.
~Izzy
I have the same problem but lease help
Hey, Chris93947383930, we definitely want to help ensure that you are able to verify your ID. Please reach out to our Fraud Prevention Team at 888-483-7200. Agents are available to help Sun-Sat 7:00am - 11:00pm EST.
-Lauren
Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.
~Ivone
Hey Verizon team! I have the exact same issue. The ID verification link leads to a page with the error "Invalid Request". I ordered Airpods PRO 2 from you guys and if I don't get them delivered to my friend's place in 4 days, he'll not be able to bring them to me and they will be worthless! Kindly help me out here ASAP...
Also having the same issue. How I can fix this?
Hello! Thank you for bringing this to our attention. We are truly sorry to learn you are experiencing issues with ID verification. Please contact our online orders team, they are ready to help.
1-866-338-7390Hours of OperationMon-Fri 7:00AM - 11:00PM ETSat 8:00AM - 9:00PM ET Sun 9:00AM - 8:00PM ET
~Maria
Same issue here, called the fraud prevention number and was sent an email with instructions to upload my documents. No matter what device and browser I try to use, it brings up "Invalid Request" and I can't do anything. Is there any known resolution for this?
We want to make sure that you are able to activate your service without any issues, and we will be glad to help. We contacted you via Private Note for more details. ~Geo
I am having the same issue. Can you please assist me as well?
Hi I Just purchased a phone and tried to verify my identity but seen “invalid request” when trying to upload document. How do I verify now ?
Geniquap94 We're sorry to read about the issue with verifying your identity. Please contact our Fraud Prevention team at 888.483.7200. ~Peter
I received the link to verify my identity and it says invalid request. I have to do it today by 5:35pm
Please contact our Fraud Prevention team for assistance with verifying your identity.You can contact the Fraud Prevention Team by calling 888-483-7200 - Option 3 Sunday - Saturday from 7:00 AM - 11:00 PM Eastern Time. ~Peter
I'm having the same problem. I keep getting notifications saying that my ID Verification failed and I can't verify. How do I fix it now???
We're sorry to read that you're having issues with verifying your account. Please contact our Fraud team to verify your identity.You can contact the Fraud Prevention Team by calling 888-483-7200 - Option 3 Sunday - Saturday from 7:00 AM - 11:00 PM Eastern Time. ~Peter
Hello I will also like help with the same issue please and thank you with your time in this matter
We're sorry to read that you're having issues with verifying your identity. Is this for a new account? ~Peter
