Child Item

Site Totals

61264 Questions Answered 267 Categories

Unable to activate Hulu

Trying to activate my Hulu account I get the error message, "We could not complete your request right now. Please try again later.". I spoke with Verizon, Hulu, and Disney and they are all pointing the finger at each other. Apparently the Hulu account is tied to an email address that does not belong to me, and Hulu is unable to do anything with it.

Was told by Verizon that deactivating my bundle and reactivating after 24 hours should resolve this issue. This was not the case.

After searching the internet it seems to be clear I need to get assigned a new Reference Number from Verizon. Can someone at Verizon please give clear instructions on how to resolve this issue?

Comments

jchild45

Verizon private messaged me and opened up a support ticket. Have yet to hear back from support about this issue. Searching online says I need a new Reference Number, not sure why this is such a hard thing to do?

Verizon_Support

Hi there. Once you enroll for the Disney Bundle via your online Verizon account, you do have to log into the online Disney+ account to activate both the Hulu and ESPN. It does have to be done from a Web Browser, and not the Disney+ app. You will find the Hulu and ESPN under profile settings. Have you done all of this yet?

*Heather

jchild45

This was done. However when logging in to Hulu it was activated to a different email address. I have contacted both Hulu and Disney, and they inform me there is nothing they can do to change it.

The last time I spoke with Verizon they said to deactivate my bundle and reactivate in 24 hours but that still didn't work. After seaeching online others have said that Verizon needs to issue a new referance number for my bundle to work

Verizon_Support

Hello, JChild45. I am sorry to hear you are having issues with your Hulu account. I would love to help. You do actually need to give them your reference number. You can find it here: https://www.verizon.com/support/knowledge-base-229169/ Please let me know if this helps. I want to make sure that you are taken cared of.

-Amber

Lindyotc

https://m.youtube.com/watch?v=ED6_Dc4yIJE

Verizon_Support

Hi Lindy, I'll be more than happy to help you set up your Hulu account. Can you please send me a direct message in order to continue?

>Bris

Dlp1161

Hello, I am also having trouble activating my Hulu/ESPN+/Disney subscription. Can you help me??

Verizon_Support

Thanks for reaching out today and congrats on registering for the Disney + Bundle promo offer.

Issues activating your Disney + subscription? Can you tell us more about this matter? (e.g., notification messages, error messages, etc.) We can help.

-Robert C.

nico2843

Did you ever get this resolved? I'm having the same problem

nico2843

Yup! A window pops up saying "We could not complete your request right now. Please try again later.

Go back to Disney+ and try again."

Verizon_Support

When it comes to verizon accessing the Hulu app, you can create a new user on the Hulu account, you have to set the profile up through the bundle steps. If you access the Verizon side, and log in to Disney+, and sign in, and go under manage see sign up for Hulu from there you can use your existing account, or you can create a new one. If you use an existing account you have certain steps to take for Hulu. Also make sure that the Hulu was not created by someone else on the account as well. *Rhonda

jchild45

Nope none have been able to help. Been told by Verizon that they cannot issue me a new ID and have basically stonewalled me. Was told I would get reached out to by customer support but that also hasn't happened. Only way I see it now is I just drop the plan and maybe in the future upgrade the plan? This all makes me reconsider staying with Verizon.

Verizon_Support

Hello! We are sad to hear you have had such a difficult time with your Hulu account. We are here to help, and we want to do everything we can to get this resolved. Have you had Hulu before signing up for the Disney Bundle through us? *Bryan

Kmenshel

I have the same issue as this user. When originally activating the Hulu part of the bundle it linked to someone else’s account. Neither Verizon or Hulu could help. Hulu said if the other person cancelled the account it would then allow me to link it correctly. However that was not an option. On the Verizon app it still says to activate and also I get emails to activate Hulu. I get the same error message to try again later. Has a resolution for this issue been found yet?

Verizon_Support

Good morning! Thanks for reaching out to us. We understand that you are having issues with activating Hulu. We are more than happy to assist. Please send a PM for futher assistance. *Jerina

spalkar

Hello,

Can hyou help me as well ?

I have the same issue.

Saurabh

Verizon_Support

Hello! We'd be happy to help with Hulu activation. Please tap in the following link for a step by step guide and additional information:

https://m.vzw.com/m/Disneyplusm.vzw.com/managesubs

https://m.vzw.com/m/Disneyplus

~Maria

lirpa49

I have tried on my web browser, tv, and phone. Same thing not able to whatever at this time. No problem with Espn or Disney, just can't activate Hulu.

Verizon_Support

Hello, lirpa49, I'm sorry to hear you're running into an issue with activating your Hulu subscription. Rest assured we are here to help ensure that you are able to use all features included in your Disney bundle. To make sure we're on the same page, are you attempting to create a new Hulu account? At what point are you getting stuck when following these steps: https://www.verizon.com/support/knowledge-base-233544/?

-Lauren

Verizon_Support

Good morning, this is a courtesy follow up to aid with your Hulu activation dilemma. We want to offer the support you need. Please answer the following inquiries. Are you attempting to create a new Hulu account? At what point are you getting stuck when following these steps: https://www.verizon.com/support/knowledge-base-233544/? ~Gilbert

[Deleted User]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

Child Item