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Yet another $200 Gift Card Issue

Looks like I am one of many. Upon signing up for 5G Home Internet and upgrading my TWO DECADES of being a Verizon wireless customer, I was promised a $200 gift card, $50 rebate, limited months free of streaming services. You guessed it: no gift card and no rebate. After I hunted down the Rebate department I was told I had to wait 8 weeks. I did... nothing. Called and was told the email was sent 3 weeks ago. I am meticulous with my email inbox and Junk/Spam folder. I have not received anything. I was told it is being resent. Right.

Better yet is the $200 gift card I was promised and I was later told to expect it on the week of February 7th (6 weeks after upgrading my useless plan)... no gift card. I called Verizon and was told that my upgrade did not qualify me for the $200 gift card AFTER I HAD BEEN TOLD IT WAS CONFIRMED TO BE SENT TO ME THE WEEK OF FEBRUARY 7TH. I "have to be signed up for 5G Home PLUS for that promotion". This is not what was promised to me when I signed up for home internet and upgraded my wireless plan (for no useful reason on my end... I was fine with my previous plan.)

Obviously these are bait-&-switch tactics by Verizon given the number of us on here making the same complaints.

Obviously Verizon does not care about my loyalty going on 20 years.

Obviously I am not going to continue this loyalty given they have taken to lying, delaying, lying, losing and lying.

Enough. #5GHomeInternet #Wireless

Comments

Verizon_Support

Sorry to hear about any trouble with a promotional offer, Samak. We'll be happy to look into this with you. We definitely want to make sure that you're receiving any promotion you qualified for. We'll send you a private note you can reply to when available to move to our account support platform.

- Henry

GATESP8187

The exact same thing happen to me. I spent over 8 hours on the phone with customer support and was told different things every time. Now today, I was told those I missed the window to receive the discount for not redeeming the rebate. I never received any email correspondence or verbal communication about that process. I was told that the gift card would be sent to my email. I have been a customer with them for over 14 years and this is very deceptive. I am so frustrated.

Verizon_Support

GATESP8187,

We are so sorry for the confusion. You should have gotten a notice on your receipt or order confirmation showing the rebate information. It is always been the case that you do have submit your rebate within the timeframe to qualify. You get text/email notifications and notifications in your online account on how to submit this rebate.

-Jenelle

GATESP8187

Well I did not and clearly half of your customers did not as well. What are you guys going to do to fix this? I have my order confirmation and there is nothing about this in there. Who can I show to prove this?

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