1 line phone couldnt be ordered because verizon marked as fraud

I switched from different carrier. ordered 4 devices of 5 lines. received , started my service. but when ordering 5th phone. they cant order because its marked as fraud. what the ?4 phones and lines are working now for 5 phone they are giving me runaround

Accepted answers

Verizon_Support

Hello, sumerapk. Help is here to get you pointed in the right direction as you definitely deserve some answers and a resolution for your fifth line. Please be sure to contact our Fraud Department for further assistance by dialing 888-483-7200.

-Natasha

All comments

Verizon_Support

-Natasha

sumerapk

i did. submitted the proofs they want with the address on file. and they cant approve the application for 5th phone this is reallly unacceptable. didnt accept. from day 1 veriOn has beeen a hassle.

on call with them but they denied

sumerapk

line is already there on account. but cant order the phone this is ridiculous

sumerapk

really very dissappointed with verizon their customer service and specially this fraud department

Verizon_Support

Hi sumerapk, That is definitely not the intention nor the experience we wish our new customers to have. We'll be sending you a private note to help guide you in the right direction, please engage with us there for further assistance. -Red

sumerapk

when i first placed order. the agent who placed order gave wrong info that unlimted welcome plan had mobile hotapot included. hotspot is a must for me. for weotk purpose i need it. when i switched over its not there. also was informed netflix if $1 but when i was addjng to plan its $10