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Account Access Issue

Hello,

I recently transferred my number over from tmobile to verizon. The transfer was successful and I have service on verizon, but I cannot fully access my account. Whenever I log into my account I get this screen below and I cannot access anything else. I can't go into account overview, billpay, etc. I do not think my account has been fully set up and I do not know what else to do at this point.

Can someone please assist?

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SynthpopAddict

Hi, is it possible you set up the My Verizon account before you received your new device and/or before it was activated? If so, what you have is a guest account instead of a "real" one. Despite the message, there doesn't appear a way to add all the "real" account features to a guest account.

What happens if you try to create a new My Verizon account on the login screen as if you'd never made an account ever? If the system won't let you, then someone at Verizon needs to de-activate the current My Verizon account you have; then you will be able to re-register and will have a "real" account.

Verizon_Support

We are here to help. We sent a Private Message to assist you.

~Geo

Wagers

I have the same problem. Can you help me

Verizon_Support

I'm sorry to hear that you're having trouble with accessing your account, Wagers. I would be happy to assist. Please be on the lookout for a private mesage from me for help.

-Joseph

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