Account Access Issue

[Jonah5]

 

Hello,

I recently transferred my number over from tmobile to verizon. The transfer was successful and I have service on verizon, but I cannot fully access my account. Whenever I log into my account I get this screen below and I cannot access anything else. I can't go into account overview, billpay, etc. I do not think my account has been fully set up and I do not know what else to do at this point.

Can someone please assist?

[SynthpopAddict]

Hi, is it possible you set up the My Verizon account before you received your new device and/or before it was activated?  If so, what you have is a guest account instead of a "real" one.  Despite the message, there doesn't appear a way to add all the "real" account features to a guest account.

What happens if you try to create a new My Verizon account on the login screen as if you'd never made an account ever?  If the system won't let you, then someone at Verizon needs to de-activate the current My Verizon account you have; then you will be able to re-register and will have a "real" account.

[vzw_customer_support]

We are here to help. We sent a Private Message to assist you. 

~Geo

[Wagers]

I have the same problem. Can you help me 

[vzw_customer_support]

I'm sorry to hear that you're having trouble with accessing your account, Wagers. I would be happy to assist. Please be on the lookout for a private mesage from me for help.

-Joseph