Account Not Activating, Stuck As Guest

[Rohzek]

Back at the end of April (on the 30th) I had to phone numbers switched from Straight Talk to Verizon, and bought two new phones to put them on and we picked them up at the local Verizon store.  Since then I still don't have access to the My Verizon > Account page. It loads up as guest and shows the confirmation of the order being picked up and just says "You’ll get the full Account Owner experience after you activate your device." But it's been 5 months now, and apparently that activation still has never happened on the Verizon side (we've been using our phones since then with no issues). Luckily I've been able to use the One Time Payment page to pay the bill but I'd really like to have actual access to account.

[vzw_customer_support · Accepted solution]

Hi Rohzek, your experience is discouraging. We want to welcome you with a worry and stress-free experience and access to your online resources. Please reply to the following Private Message and we can talk details to get you set up with MyVerizon.

-Deb

[jonathanandrae]

Did you ever find a solution to this? I switched from T-Mobile and signed up for an Unlimited Ultimate plan with my new phone. Got the phone & tablet in the mail, but when I turned the new phone on there is nowhere for me to activate my verizon account. Every chat feature on their website is useless because it requires an account number, which i cant access because it wont even show up.

[vzw_customer_support]

Good morning Jonathan andre. Let's get you started. Was this prepay or a monthly account? What do you see when turning the phoone on?-Joe

[Mebe79]

I too have same frustrating issues for well over six months

[vzw_customer_support]

Hello Mebe79,

What exactly are you trying to do with your account? What is happening?

-Christopher

[obad14h]

I'm having the same issue

[vzw_customer_support]

Hello, obad14h. Having access to your online account is a must. Help is here. Please share more details on your experience and what you are seeing on your end. 

-Natasha