The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
Hi, recently I purchased a prepaid verizon moto g 5g. However when I tried to activate it it says that it "can't" be activated. I figured it was because I had weak signal in my house so I went somewhere with better signal but still nothing. Is there anything I can do or should I just return this phone and cut my losses? Thanks for any help
We are sorry to hear you are having issues with getting your prepaid phone and account activated. We would be happy to help. We will send you a private message to assist you further.
-Janell
We sent a private message to ensure that we get you up and running with your prepaid device. In order to assist further, we'll need to continue in our Secure Channel as this issue is with regard to your account specifically. We're here to help!
-Necia
Start a new topic or ask questions in the open forum.
