My wife and I are moving our mobile phone numbers from Xfinity to Verizon. We have new devices from Verizon. We ae in the middle of the port process. Both of our phones have the SOS signal only. We cannot receive or make calls on either phone (Xfinity or Verizon). We cannot check on the status of the port as the website simply states that the number is eligible rather than giving us a status update. Why is this process so problematic? Please help and provide an update on what is happening - email addresses and phone numbers included below:
[email address removed per the Verizon Terms of Service]
*** *** ****
[email address removed per the Verizon Terms of Service]
*** *** ****
We're sorry to read about the issue with your devices not being having service. We're here to help. We'll be sending a private message. ~Peter
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