CORPORATE NUMBER NEEDED IMMEDIATLY!

[mystic1photo]

I AM A BRAND NEW CUSTOMER AS OF SUNDAY AND I AM FLOORED AT THE TREATMENT I HAVE GOTTEN! I ORDERED MY PHONE ONLINE DUE TO A PROMOTION OF A $300 EGIFT CARD AND MY NEW PHONE WAS ONLY GOING TO BE $5 A MONTH. I CHOSE TO PICK MY PHONE UP IN  STORE THAT AFTERNOON. I CHECKED IN AND WAS THERE OVER A HALF HOUR AND 4 REPS WALKED PAST ME SEVERAL TIMES AND DID NOT EVEN ACKNOWLEDGE ME. I FINALLY WENT UP TO A WOMAN WHO I AM ASSUMING WAS A MANAGER AND TOLD HER I HAD CHECKED IN AND NOT ONE PERSON ACKNOWLEDGED ME. SHE SAID OH, I DO SEE YOU CHECKED IN AND I WILL GET SOMEONE FOR YOU. SOMEONE CAME OVER AND WHEN I TELL HIM I WAS THERE TO PICK UP A PHONE I COULD TELL HE WAS NOT TO HAPPY, PROBABLY BECAUSE HE WAS NOT GOING TO BE MAKING A COMMISSION OFF OF ME. I THEN PROCEEDDED TO ASK ABOUT THE PLAN I WAS PUT ON(WHICH WAS ALREADY PICKED WHEN I CHOSE THE PROMOTION0AND THAT MY PHONE PAYMENT WAS GOING TO BE $5 A MONTH AND ASKED ABOUT THE $300 EGIFT CARD. HE CONFIRMED ALL THE INFORMATION I GAVE HIM WAS CORRECT AND THAT MY NUMBER WAS BEING PORTED FROM THE PREVIOUS PROVIDER. THE NEXT DAY IT WAS NOT WORKING RIGHT SO I CALLED VERIZON AND WAS TOLD THE PORT WAS NOT DONE SO HAD TO SIT ON THE PHONE FOR ALMOST 2 HOURS BETWEEN THEM AND THE PREVIOUS PROVIDER TO GET IT DONE.  YESTERDAY I SIGN ONTO MY ACCOUNT AND SEE I ALREADY HAD A BILL AFTER ONLY 2 DAYS, THE PHONE PAYMENT WAS LISTED AS $15 NOT $5,AND A FEW OTHER THINGS. I CALL AND GOT THIS GIRL WHO DID NOT SPEAK  THE GREATEST ENGLISH AND SHE BASICALLY TOLD ME AFTER I EXPRESSED MY CONCERN THAT THE PROMOTION I SIGNED UP FOR WAS WRONG AND THAT THEY BILL IN ADVANCE AND THAT IT'S MY RESPONSABILITY TO READ THINGS. I TOLD HER NO WHERE ON THE PROMOTION DOES IT SAY I WOULD BE CHARGED $15 PER MONTH FOR THE PHONE AND IT WAS NOT ON THE DOCUMENTS I GOT ROM THE STORE. I WAS FLOORED AND ANGRY AT HOW SHE WAS SPEAKING TO ME AND DEMANDED A SUPERVISOR. SHE PUT ME ON HOLD FOR ALMOST AN HOUR AND THEN FINALLY GOT ME TO SOMEONE. THIS MAN DID NOT SPEAK THE GREATEST ENGLISH EITHER AND  TOLD ME HIS NAME IS JAY. I TOLD HIM I DID NOT APOPRECIATE THE WAY THE REP SPOKE TO ME AND SHE NEEDED SOME TRAINING IN CUSTOMER SERVICE AS I WAS ASKING QUESTIONS AS I WAS A BRAND NEW CUSTOMER AND WHAT I WAS TOLD WHEN I SIGNED UP WAS NOT WHAT WAS  HAPPENING.  HE SAID HE WAS GOING TO REITERATE WHAT SHE SAID AND THAT I NEED TO LEARN TO READ. I SAID EXCUSE ME? HE THEN STARTED LAUGHING  HYSTERICALLY AT ME AND REPOEATED WHAT HE SAID. I TOLD HIM WHO ARE YOU TO BE LAUGHING AT ME LIKE THIS AND I DON'T DESERVE THIS FOR ASKING QUESTIONS AND BEING A CUSTOMER OF ONLY 3 DAYS BARELY. HE KEPT LAUGHING AT ME LOUDLY AND I TOLD HIM I WAS GOING TO REPORT HIM AND THAT HE WAS AN *** AND HUNG UP. I CALLED BACK AND GOT A VERY NICE MAN WHO TOOK AN HOUR TO LOOK THROUGH WHAT HAPPENED, HE LISTENED TO THE CALL AND SAID HE WAS ESCALATING THE CALL REGARDING THEM AND HE W AIVED MY $35 ACTIVATION FEE BECAUSE HE FELT SO BAD ABOUT WHAT THEY DID. HE THEN SENT SOMETHING TO HIS PROMOTIONS TEAM TO SEE IF THEY WOULD LOWER THE BILL A BIT EACH MONTH BECAUSE OF  EVERYTHING AND WHAT I HAD CHOSEN WAS NOT WHAT I GOT. HE WASD AMAZING! I WANT A CORPORATE NUMBER AS I AM NOT GOING TO LET THIS GO AND JAY THE SUPERVISOR NEEDS TO BE DEALT WITH AS WELL AND HIS RE P. YOU DO NOT TREAT CUSTOMERS THAT WAY. I CAN'T BELIEVE VE RIZON ALLOWS THEIR EMPLOYEES TO TREAT PEOPLE THAT WAY. I WILL ALSO BE REPORTING THEM TO THE BE TTER BUSINESS BEAREAU AND THE FCC. I DEMAND THIS BE DEALT WITH. IF SOMEONE HAS THE CORPORAT ENUMBER THAT WOULD BE GREAT. NOT CUSTOMER SERVICE, BUT THE CORPORATE NUMBER. I WILL ALSO INVESTIGATE THAT MYSELF BUT IF SOMEONE CAN GET THAT TO ME THAT WOULD BE GREAT. SHAME ON VERIZON FOR ALLOWING THIS TREATMENT TO THEIR CUSTOMERS, ESPECIALLY A BRAND NEW CUSTOMER!!!