Can't activate paramount/netflix +play promo
enrohT55
Enthusiast - Level 1

I can't get past "activating" Paramount+ for the Netflix/Paramount promo. I've successfully created an account and logged into Paramount+, but under manage play+ in verizon, it still won't show Paramount as activated, and Netflix still says "pending Paramount+ activation."

Anyone else having this issue?

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1 Solution
bobwilson
Enthusiast - Level 2

We signed up on 3/14, and on 3/22 we got an email that things had been activated.

Went online and linked our Netflix account and all seems good now.

I think they must be manually working on each person's account one by one.

Screenshot 2023-03-23 at 3.13.30 PM.png

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169 Replies
pevm
Enthusiast - Level 2

Yeah, I have been trying to sign up for the paramount/netflix +play promo all day.  The link sends me to a flickering/hanging page. Problem with traffic on Verizon website?

pevm
Enthusiast - Level 2

Ok so using a different browser I was able to subscribe. Now like everyone else I was able to link Paramount+ but not Netflix. I get the same toggle that says activation pending, click that and then I get "We are processing your subscription. Please refresh or check back again to activate."

vzw_customer_support
Customer Service Rep

Thanks for the comment.

Please, send us a private message if you have any question or doubt regarding the service.

We can provide assistance with +play.

>Daniel

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pevm
Enthusiast - Level 2

After a LOOOONG time on live chat I was told: The team is working on fixing it and you will be able to activate the subscription through the toggle switch after 72 hours. We are also reporting the issue to the concerned Verizon team through an AYS ticket.

vzw_customer_support
Customer Service Rep

Thanks for the information 

When an AYS ticket is opened in effect the resolution takes around 3 days.

Please feel free to send us a private message if you need further assistance.

>Daniel

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arpo22
Enthusiast - Level 1

I am having the same issue. Does everyone who is having this issue need to have a ticket opened, or is Verizon fixing it for everyone?

arpo22
Enthusiast - Level 1

Has anyone successfully activated this yet? I’m still stuck in the same place as everyone else. 

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flashandandy
Enthusiast - Level 1

Nope. Been having this issue for three days now with no help provided by verizon

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vzw_customer_support
Customer Service Rep

Hi there! We're sorry to hear about your issues with setting up your subscription. We are happy to help! For further assistance go ahead and PM us! *Nicki 

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vzw_customer_support
Customer Service Rep

Hey, Arpo22. Sorry to read you're having issues with your subscription. Please, send us a private note to check this for you.

 

>Ruben

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flashandandy
Enthusiast - Level 1

I’m having the exact same issue. 2 hours over the phone with clueless agents. What should I do to get help??!!

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Toscano2023
Enthusiast - Level 1

I still can’t activate..  toggle does nothing.. seems to be broken?

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vzw_customer_support
Customer Service Rep

Hi there! Aw man! We're sorry to hear about this. That definitely must be frustrating. We are happy to help! For further assistance go ahead and PM us! *Nicki 

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mariacuevas1120
Enthusiast - Level 2

Hello, I have tried to speak to Verizon customer service and nothing seems to work. Is there a specific number or person I can call? 

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blockparted
Enthusiast - Level 2

Talking to someone via the chat didn't do anything.   I've spoken to three different chat reps over the last 48 hours and I still cannot activate Paramount/Netflix on the verizon side.  

I am able to use Paramount Plus on the Paramount website/apps and they show that I'm using it via Verizon.  So it's NOT them. 

However, I want to use my current Netflix account, which the Verizon site says I should be able to do.  I've been billed for another month of service - something I was hoping to avoid by signing up for this service.  

Once again - like others here, I've done everything I was told to do, was walked through all the steps that the various reps showed me. 

This is clearly a problem on the Verizon end as none of us are seemingly able to toggle the "Off" to "On."

 

bobwilson
Enthusiast - Level 2

@vzw_customer_support 

Having the same issue, and I have sent a PM to customer support, but the replies are really laughable. They are not even reading the issue, and are suggesting completely irrelevant solutions.

Phone and Chat support have also been of zero help.

Can we get a statement that this is a recognized issue, and the steps (if any) required by the customer to resolve this?

TurnerDCentury
Enthusiast - Level 1

Having the same issue. I paid for the year of Paramount+, but get the 'Activation pending' message in the dashboard for Netflix. It's been like that all afternoon. Talked to chat support and the only thing they did was read the 'Activation pending' message to me. That doesn't address the issue that I can't activate the year on my Netflix account

vzw_customer_support
Customer Service Rep

 

Good evening TurnerDCEntury. We would love to help with this issue. Are you able to download the app? What error message are you seeing?-Joe

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bobwilson
Enthusiast - Level 2

I  provided screenshots below.

No matter what buttons you click or toggles you try to turn On, "Activation Pending" is all we get. It has been more than 48 hours and nothing has changed.

And there is no way to link existing or create new Netflix account.

 

Screenshot 2023-03-16 at 10.26.26 AM.pngScreenshot 2023-03-16 at 10.25.44 AM.pngScreenshot 2023-03-16 at 10.25.26 AM.png

revert_
Enthusiast - Level 1

That’s the same flow I’m seeing. I spent 3hrs on chat with customer service and finally gave up. They had no useful suggestions outside of “try toggling it on for the 10th time”. At one point they even directed me to try enabling it in the app, which has no section for managing +play.