Like 90% of the people in this thread, my Paramount+ and Netflix is stuck. Mine has a message "Subscription: Activation pending". I've chatted with 5 different customer service reps, and they all basically told me the same thing... they created a ticket and I should check back in 3-5 days. I've done that 4 times and finally today, the most recent rep seemed more helpful. She told me that it was waiting for Verizon to CALL me to activate it! None of the previous 4 reps could figure that out?
After a few minutes, I did receive a phone call. Essentially, he told me that it is a known issue, and there's nothing more he can do. It MAY be fixed, but he didn't know if or when this would happen. No one is going to follow-up with me... so I'm stuck just checking the Verizon portal and hoping it's miraculously "active" one day. This whole process has been a horrible experience. I work in IT, and you'd think this would have been tested first. Total fail on Verizon with the process, the follow-up, the lack of accountability, and the terrible waste of time we've all gone through. I'm hoping there's some discount or compensation for it, but doubt that will happen.
