Can't activate paramount/netflix +play promo
enrohT55
Enthusiast - Level 1

I can't get past "activating" Paramount+ for the Netflix/Paramount promo. I've successfully created an account and logged into Paramount+, but under manage play+ in verizon, it still won't show Paramount as activated, and Netflix still says "pending Paramount+ activation."

Anyone else having this issue?

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1 Solution
bobwilson
Enthusiast - Level 2

We signed up on 3/14, and on 3/22 we got an email that things had been activated.

Went online and linked our Netflix account and all seems good now.

I think they must be manually working on each person's account one by one.

Screenshot 2023-03-23 at 3.13.30 PM.png

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169 Replies
sloomis7
Enthusiast - Level 2

Same stupid issue.  I signed up March 23.  It is almost 30 days.  No problem with Paramount.  Then Netflix eventually said activation pending.  Then it just says Netflix.  I have been through the endless chat monster several times.  I have been told to hit the activate button over and over and of course that does nothing.  I have twice been told the matter is in "escalation" but there has never been any type of  response.  Come on - it cannot be that hard!

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sloomis7
Enthusiast - Level 2

Still no progress on this - the never ending wait - how many months will it take?

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kevogt
Enthusiast - Level 1

Like 90% of the people in this thread, my Paramount+ and Netflix is stuck. Mine has a message "Subscription: Activation pending". I've chatted with 5 different customer service reps, and they all basically told me the same thing... they created a ticket and I should check back in 3-5 days. I've done that 4 times and finally today, the most recent rep seemed more helpful. She told me that it was waiting for Verizon to CALL me to activate it! None of the previous 4 reps could figure that out?

After a few minutes, I did receive a phone call. Essentially, he told me that it is a known issue, and there's nothing more he can do. It MAY be fixed, but he didn't know if or when this would happen. No one is going to follow-up with me... so I'm stuck just checking the Verizon portal and hoping it's miraculously "active" one day. This whole process has been a horrible experience. I work in IT, and you'd think this would have been tested first. Total fail on Verizon with the process, the follow-up, the lack of accountability, and the terrible waste of time we've all gone through. I'm hoping there's some discount or compensation for it, but doubt that will happen.

Debit1
Newbie

I am so glad I found this thread.  I have been working with them for weeks, just trying to sign up for this promo.  Now I'm reading that even I succeed, I would regret it, since so many are having trouble access their Netlifx account.  

At this point, I'm going to drop the whole thing.  Massive fail for Verizon, especially their wasting of so much of my time when obviously from this thread it is a known issue with several fail points.

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sloomis7
Enthusiast - Level 2

I am getting so frustrated.  Between this nonsense and things like the app not working - really making me think about changing to a provider that works.

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vzw_customer_support
Customer Service Rep

I usually feel the same way when running into some tech issues. Luckily, we want to help ensure things get resolved so that you can use that promotion with the +Play service. Can you share with me what's not working with the app? 

-John

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Libre06
Enthusiast - Level 1

Any update on this issue? I'm still having the same issue. Unbelievably horrible customer service experience from such a large company. I've never had a bad experience with Verizon until now and this has been horrendous. I want my Netflix to work or  a $240  credit to go buy it myself. 

vzw_customer_support
Customer Service Rep

We haven't heard from you. In order to better assist you, please reply to the Private Note we sent earlier. 

~Maria

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vzw_customer_support
Customer Service Rep

Hello, being on top of your +play programming is vital, especially if you are having Netflix issues. Our goal is to always provide a world-class experience. We sent you a Private Note, please reach out at your best convenience. ~Gilbert

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jacob_l123
Enthusiast - Level 3

I am also having this issue,

 

I have had many tickets put in on this, I’m almost up to 7 now, where Netflix shows as “active” on Verizon’s end and “not active” on Netflix’s end. No one seems to know how to fix it. I purchased back in December of 2022 and it still isn’t working. I’ve been told it’s a “known issue” and “being worked on.” I can be totally understandable and reasonable on that but December was nearly half a year ago. It was known then also, I’m not sure what else to do. All tickets I put in come back as being marked as “resolved” with no information as to why they considered it resolved. The issue remains and no instructions were given to fix. Netflix customer service was adamant that Verizon needed to fix the issue on their end, they don’t handle the billing and activation side, Plus Play would, but did share some FAQ Details with me from their documentation and it lists steps to fix this issue. Unfortunately, the button called “recover Netflix account” made for this issue mentioned in their FAQ page for what should show on my plus play profile doesn’t exist.

Any help would be sincerely appreciated. 

vzw_customer_support
Customer Service Rep

Hello, jacob_l123, I'm sorry to hear you're running into an issue with your Netflix +play subscription. We would like to help ensure that this is resolved for you once and for all, especially since you've submitted so many tickets already. To best assist, I will be sending a Private Note.

-Lauren

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violalady
Enthusiast - Level 2

I have been trying to activate my Paramount Plus/Netflix promotion since mid March!  Still no resolution.  I have chatted with agents multiple times, wasting lots of time! 

For a couple weeks Paramount plus was working, and stated that it was managed through Netflix, but now I don't have access to Paramount plus at all.  I have never been able to connect my Netflix account with  play+. 

When are they going to get this figured out?!  I would like to watch some shows on Paramount plus like I was promised!  I would also like my free Netflix for a year!

 

 

 

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vzw_customer_support
Customer Service Rep

Hi, violalady. I'm sorry to hear you're having troubles setting up +Play. Paramount+ and Netflix are excellent streaming services and I want to ensure you are always able to take advantage of account specific offers! Let's gather more information to get started, please send us a Private Note.

*Cheyenne

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violalady
Enthusiast - Level 2

I tried to send a private message, and am unsure if it went through.  When I tried to send it again, it says I'm not allowed to send more private messages.

dtbreezy
Enthusiast - Level 2
 
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vzw_customer_support
Customer Service Rep

 

Hi, Dtbreezy. Would you be so kind to explain what happen when you try to activate?

 

>Bella

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dtbreezy
Enthusiast - Level 2

Nothing.  Nothing happens.  The toggle doesn't toggle.  The Activate button in my notifications does not Activate anything.  Both Paramount+ and Netflix Premium subscriptions show Pending Activation and have for the past 5 days. 

 

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vzw_customer_support
Customer Service Rep

Thank you, for the information. Please, send us a DM, in order to take a look at your account. It will be a pleasure to assist you!

 

>Manuel

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C_27
Enthusiast - Level 1

Hello,

I am trying to subscribe to the Paramount/Netflix promo using the link provided to me by a representative on chat :

https://www.verizon.com/digital/nsa/secure/ui/products/ehub/pdp/paramountplus

When using this link, I get the following message :

"Unable to process further.   Sorry, this is no longer available".

Could someone please verify that this promo is still available and when we will be able to sign up for it again?

Thanks.

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twobinary
Enthusiast - Level 1

*resposting from before*   I'm having the same problem.   Support just tells me to wait and see.  I signed up for the Paramount Plus and Nexflix bundle on March 14th and the account is not yet active.    

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