Can't log into my verizon account because I can't get a verification code sent to my phone

[Anonymous]

I can't log into my account because I don't get the verification code that was supposedly sent to my phone.  There is no way to tell Verizon that I need them to RESEND the CODE.  I need to get into my Verizon Account immediately.

I tried to resolve this using online CHAT.  It was worthless.  Did not help.

I called Verizon and they said they cannot help because "it is part of the organic security procedure".    They cannot send a code to a different phone listed on the account either.  The phone listed to receive verifications codes has all notification set to ON, so that is not the problem either.

Also, there is an option when logging it to verify this devise for logging in next time so you don't have to have a verification code sent, but that is not an option even though it give you the option to do it.  If it is not an option, then take it off the screen when logging in.

I need help with this problem immediately.  This is the most frustrating situation and no one seems to be able to fix it.  Great to have security, but not when it keeps the account holder locked out.

[vzw_customer_support]

Hello, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

[vzw_customer_support]

We would love to take a closer look at your situation. In order to do this, we would need to see if there are any alternate methods to verify your account. Would this be okay with you? 

~Ivone

[ca68314]

I have the same problem, hope it can be solved.

[vzw_customer_support]

Happy Friday! Utilzing your My Verizon is crucial, especially if you are managing your account. Verizon is here to help.

For more info, check out our FAQs: https://www.verizon.com/support/my-verizon-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[BFlo1985]

I am having the exact same problem trying to log into my Verizon Plus Play account. Twice now I have been locked out of my account and had to wait 24 hours to try again. Incredibly frustrating considering I’ve spent extra money for the plan. Would like assistance to resolve this.

[vzw_customer_support]

Hello, BFlo1985, we know how important it is to be able to manage your account via My Verizon! To confirm, are you running into an issue with not receiving text verification to your phone? If so, is this happening only when trying to sign in to My Verizon?

-Lauren

[BFlo1985]

Yes, I am not receiving the text verification. The phone the authentication message is going to is my child’s phone and heavily restricted. I even tried removing the parental controls but still did not receive an authentication message (turned notifications on and everything). This only happens when I try to sign on to the online Verizon account. No issues with the my Verizon app, but I can’t manage plus play from the app. Very frustrated with this and wondering why the authentication code is not going to my main line.

[vzw_customer_support]

Gotcha! We appreciate the additional details. Is this only happening with the app? Is your line registered as the account owner?

~Freddy

[BFlo1985]

The app works. It is only happening when I try to sign in to the online website. I am  the account owner. Again, the authentication issue is only happening when I try to sign in to my account on the online website.

[vzw_customer_support]

I am glad to hear that the app is working, and that is definitely odd that the verification text is going to your child's device when trying to sign on via the website, BFlo1985. We will need account access to help take a look into this. Please be on the lookout for a private message from me.

-Joseph

[Stuckuser231]

I am having this same issue please help. I can't login to manage autopay on either the website or app because the verification text never comes through.

[vzw_customer_support]

Stuckuser231, we're here to help and want to ensure you are able to manager your autopay information. Let me send you a private message and work on this together. 

-Art

[mstrang74]

I am having the same issue and would appreciate help in resolving it.

[vzw_customer_support]

Hello mstrang74. We would love to help. Do you have an email option? Why can't you get the verification on your phone?-Joe

[Ktatman7]

I’m going thru something similar! I’m trying to set up the new home WiFi but to verify my acct, they send the verification to the number the associated with the router! So I can’t get that verification bc it’s impossible! It’s not like the router is just goi g to kick the number out for me! I’ve  tried the chat, also useless! The worst AI I’ve ever dealt with and I build them so I know when they’re good but this one is far from it! So I tried calling, and have called 4 times to for a total of like 6 hours and still have not been able to get someone who actually knows what to do! This is ridiculously frustrating!

[vzw_customer_support]

Hello Ktatman7, that sounds incredibly frustrating and we'd like to help with your login issue. So we can better assist, we will be reaching out via Private Message. -Dee

[bmacaulaysd]

Same exact issue and the Verizon agent on the chat is useless! So frustrating. Seems like I'll need to go into a Verizon store and talk to a live human?!

[vzw_customer_support]

We would like to help you with this log on issues, we will be sending you a Private message so we can help. 

~Balter

[Cardcarryincommie]

I am having this same issue, I would like to pay my phone bill but can't because they closed the only physical office in the area and the app won't send the 2 factor authentication text I need to log in to the app to pay

[vzw_customer_support]

We understand having access to your account is important. You can use this link to make a one time payment to your account: https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/


As far as not receiving the authentication text, have you recently upgraded your device or changed the device on your line? Is it being sent to any of the lines on your account?

-Katie