Cannot get text authorization but get it on email but when it tries to authorize to mobile number does not go through

[mawmawdowling]

II have called technical support no solution. I have talked to someone at the Verizon store, which was a total joke as they said to call customer service, which I did still no solution. I am the account holder, but cannot get into my account even after changing password because it tries to send a code to my iPhone, which I do not receive. I get their emails, but cannot get past the point to get into my account on either my tablet or the phone itself due to not receiving text for authorization Anyone know how to help because no one from Verizon seems to know what to do. About ready to go to another service 

[vzw_customer_support]

We know how important it is to access your account and we are going to do all we can to fix this. A private note has been sent so we can discuss in more detail.

-Bryan

[SynthpopAddict]

If it is only texts from short codes which your iPhone doesn't receive, go into your phone's settings and make sure SMS is enabled, because short code texts are in the older SMS format.  There are assorted YouTube videos and instructions available elsewhere on the internet.

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your text verification issue when trying to log in to your My Verizon account. This log in issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

~Izzy