Cannot receive text message verification code
llinfeng
Enthusiast - Level 2

I recently transferred from Xfinity to Verizon, and I'm the account holder. It took quite some time to first get access to my online account with Verizon, since none of the verification code sent through SMS can be received.

To make things worse, it seems like all verification messages weren't received at all on my newly transferred line via SMS. This includes Twitter and Chase bank.

@support folks, please send me a private message to get this sorted out. Thank you!

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llinfeng
Enthusiast - Level 2

Solved, over 1.5 hours staying on the line. Here is what helped:

On my end, I run a few power cycles of the devices, and reset the network setting (this will try to activate the correct settings of the device to the network, also deleting all stored Bluetooth/WiFi connections).

On the tech support side, the lady forced a billing sync for the features called "Short messaging" and "Picture messaging".

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