I recently decided to transfer my cell phone service from other provider to verizon. While during chatting, an agent told me that I can transfer my phone numbers and rest assured me I don't have to deal with my old provider. He said ONCE the phones are activated in their end, the service will automatically terminated with my old provider. I received my phones yesterday and have them all activated, yet my old service is still on. After chatting with another agent, I realized that first of all, the phone numbers are somehow not portable. I asked to double check and mentioned that I want to return everything and received full refund. Then I was told that all the phones are activated, and the old service will take 4 to 24 hours to terminate (remember the time length I mentioned here!). Then I asked to talk to a supervisor to confirm this message and agree a free return and full refund if the service from my old provider is not terminated. I received no response from the agent, he/she tried to avoid this message!! Late I was told that the information transferred from another provide might take couple days (mind the different time in here). So basically I have no confirmation what so ever from anyone! PLEASE BE CAREFUL WHEN YOU DECIDE TO SWITCH SERVICE! I am very frustrated!
Hi JENNYLW. Welcome to Verizon, and we are here to address the experience you have had in the first few days with active Verizon service. Please send us a private message, and we can review the port status from Verizon's end to make sure you are up and running with your service to connect. When you Verizon phones are on, do you have your old phones turned off? Let's work together for more answers. We will be waiting to assist you.
-Deb
The transfer was a very unpleasant process--no clear guidance, customer service was terrible, and one agent even gave me a hear attack by telling me that my number was not able to transfer over. In the package, I received no further information on how to activate the phone, and apparently there's way to acquire the passcode to initiate the transfer, I have to google to find out. I have talked to several agents from customer service to technical support, wasting days using online chatting and NONE OF THEM was able to guide me. As a result, the activation date passed the end of billing cycle of my previous provider--and guess what, I have to pay for the april bill from my previous provider! Now what the hack do you expect from me?
I'm sorry it was an unpleasant process. jennyw2. I hope you enjoy our service now. I hope everything is up and running. If you need further assistance please send us a message.-Joe
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