Full access accounts

[NeedFullAccess]

Hello All,

My account still  don’t have full access account. 

Can you help me?

Thanks

[SynthpopAddict]

If you created your My Verizon account before you got your service activated, then what happened was you ended up with a guest account.  Have you tried to create a new My Verizon account using your phone number or whatever the system is asking for during the registration process as if you'd never made an account ever?  If the system is blocking you from making a new account, then a Verizon agent will have to de-register your current My Verizon account and then you'll be able to re-register and will have a "real" account.

[vzw_customer_support]

Hello. We understand the importance of having access to your account asap. To better assist, please tell us a little more. Is your service residential/Fios or Mobile (postpaid or prepaid)?

~Maria

[MariaFl47]

I’m am waiting on my new phone I just wanted to track where it’s at

[vzw_customer_support]

We understand the importance of staying on top of the status of your order and would like to help. Please tell us, is this order an upgrade of an existing line or a new line? Are you the account owner or an account manager/authorized user? 

~Maria