ID Verification

[RAsince1984]

I completed the documents process test , and hadn’t heard from any one. I called customer service to find out my order was being cancelled but the agent couldn’t explain why. I am totally lost, am I not eligible for services? And why are t they able to tell me what they couldn’t validate, so I could rectify it? Help! 

[vzw_customer_support]

RAsince1984, we're sorry to hear that your order was cancelled after the verification process. The Fraud Prevention Team handles the verification process for orders and they'll be able to provide you with more information about the decision. You can reach out to them by calling 

888-483-7200. We truly want you to join the Verizon family, and we hope you'll reach out to them for more information.

~Jesse