I just made an order online and thought everything was going good when an email came in. This email asked me to provide identity documents to verify my identity and take my order off hold. Well I attempted to do so on three different browsers(Firefox,chrome and edge). It never got any further than front of myID being scanned. It just said::
Front of Identification Card
Thank you, your document has been successfully uploaded
.It never asked for a back id scan or anything else nor did it let me.kniw I was done. I reached out via chat and ended up getting cut off.
I am hoping to be able to find out if this is all that's needed the front of my ID or if there is an easier option that works...
Now the link is invalid. I tried several times to send my id. Is there a way I can email it to the fraud department!
I've read the horror stories on here about dealing with fraud dept and don't wanna go thru the same.
We want to make sure you are able to process your order without any issues. We sent a Private Note to further assist you. ~Geo
I placed an order on 10/5 and it said verify identity I sent everything and when I call to check the status it says in process of being cancelled why
Hello, Olmo1982. Help is here as you definitely deserve some answers. Just to confirm, do you have an active account with us or is this a brand-new account?
-Natasha
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