Issues Porting number into Verizon

Katiechen114
Enthusiast - Level 1

Hi I need help porting my phone number in from a tracfone account. I check my status for the number transfer and it says I need to turn off my device and turn it back one but I have done this multiple times and it has not worked I’m still getting the SOS in the control bar. I have tried turning off the find my iPhone feature and other security services but it has still not worked. I’m unable to call support because it’s saying my number is not registered to a Verizon account; but according to tracfone they no longer have access to the number. I’m not sure if it’s a porting issue or an eSIM issue but either way I’m unable to transfer my service to my new phone even though it was bought directly from Verizon 

2 Replies
vzw_customer_support
Customer Service Rep

Welcome to the Verizon family, Katiechen114. I know I would be looking for help myself if I were encountering the same issue after porting my number over. I would be happy to take a look into this for you. I'll need account access to assist, so please be on the lookout for a private message from me.

-Joseph

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SynthpopAddict
Champion - Level 2

@vzw_customer_supportcan you post the number for the Porting Department?  I have it in my notes elsewhere, but am not allowed to post phone numbers.  If it is not a porting issue which they need to address, then I suspect a new eSIM needs to be installed and manually activated by Verizon.

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I'm not a Verizon employee, just another customer trying to help.
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