Mobile Number Unavailable for Linking

[Ajrobot]

Hello,

I recently had my number transferred over to me from my parents. Everything seems to have gone as it should with the transfer process. However, when attempting to link the phone number to my account, I keep getting the following error, "That mobile number is not eligible for linking."  

I was curious if anyone else has run into this and if so what the solution to it was.

[Ajrobot]

I have tried reaching support on this through the contact us page, but it either will put me through an automated system and not get me to a human operator, or it will give me an error when attempting to use the chat with us or have us call you method. 

[vzw_customer_support]

Congrats on moving off on to your own mobile plan, Ajrobot. We're sorry to learn that you're having trouble with linking your mobile number, and we are here to assist. I appreciate that you've attempted to reach out through our other channels, but have been unsuccessful. Can you tell me more about how you're trying to link your number? What specifically are you trying to link your number with?

-Joseph

[Ajrobot]

Hi Joseph,

Thank you for getting back to me!  The error occurs when I try to link my number to my account on the page below.

[Bdots44]

I am having the same issue trying to link my number to my new account. Can I please have assistance? 

[vzw_customer_support]

We're sorry to hear you are having issues with linking your number to your new account. We will be sending you a private message to discuss further. 

-Dee

[DawnBett]

I’m having same problem and can use assistance please 

[EJTHEDJ]

I am also having the same issue when trying to link my service to my account. Any assistance would be appreciated.

[vzw_customer_support]

Hey EJTHEDJ, we want to make sure your service is linked correctly. We will be sending a private note and go from there. 

-Rosie

[tacobella]

i’m having the same issue

[vzw_customer_support]

We can definitely get this number linking issue resolved for you ASAP as well.   A private message is being sent to you so that we can fully assist you.

-Sean

[Crustyd]

Hi, i am having the same issue. Can someone please contact me ? 

Thanks

[vzw_customer_support]

Ajrobot, thank you for the screenshot! Can you please try uninstalling and re-installing the My Verizon app and clearing your browsers cache/cookies before trying again?

~Jesse

[Ajrobot]

Hello Jesse,

I have attempted to perform this multiple times through both the app and on my desktop, including using private browser sessions, and I  receive the same error. 

[Iancordero]

Did you ever get this figured out

[Jake_g22]

I am having this same issue. It looked like everything went well but now I can’t link my phone to my account. 

[vzw_customer_support]

We're sorry to hear about the issues you're facing trying to link your account. We want to make sure these are resolved ASAP. Please be on the lookout for a Private Message from us.

~Jesse

[nikidicarlo67]

I'm having the same problem! Let me know if you can help me out too

[vzw_customer_support]

We want to help you with your concern. Is this for your My Verizon account? ~Peter

[CanUH3arMeN0w]

Having the same issue. Called customer support. Was told it will fix itself. 

still can’t link my number to my  account

[Sufferingwithkindness]

Same here. I spent at least 5 hours on the phone with customer support after carrying my number to make it work, it didn't. Verizon Store was able to fix it after customer service pretended to not hear me on the phone and hang up!! Then SMS service stopped working. After another 2 hours they fixed it. Now I am unable to link my number to setup autopay etc. This is a lovely experience!