Mobile Number Unavailable for Linking
Ajrobot
Enthusiast - Level 2

Hello,

 

I recently had my number transferred over to me from my parents. Everything seems to have gone as it should with the transfer process. However, when attempting to link the phone number to my account, I keep getting the following error, "That mobile number is not eligible for linking."  

I was curious if anyone else has run into this and if so what the solution to it was.

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Re: Mobile Number Unavailable for Linking
Ajrobot
Enthusiast - Level 2

I have tried reaching support on this through the contact us page, but it either will put me through an automated system and not get me to a human operator, or it will give me an error when attempting to use the chat with us or have us call you method. 

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Re: Mobile Number Unavailable for Linking
vzw_customer_support
Customer Service Rep

Congrats on moving off on to your own mobile plan, Ajrobot. We're sorry to learn that you're having trouble with linking your mobile number, and we are here to assist. I appreciate that you've attempted to reach out through our other channels, but have been unsuccessful. Can you tell me more about how you're trying to link your number? What specifically are you trying to link your number with?

-Joseph

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Re: Mobile Number Unavailable for Linking
Ajrobot
Enthusiast - Level 2

Hi Joseph,

Thank you for getting back to me!  The error occurs when I try to link my number to my account on the page below.

Ajrobot_0-1701900358145.png

 

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Re: Mobile Number Unavailable for Linking
vzw_customer_support
Customer Service Rep

Ajrobot, thank you for the screenshot! Can you please try uninstalling and re-installing the My Verizon app and clearing your browsers cache/cookies before trying again?

~Jesse

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Re: Mobile Number Unavailable for Linking
Ajrobot
Enthusiast - Level 2

Hello Jesse,

I have attempted to perform this multiple times through both the app and on my desktop, including using private browser sessions, and I  receive the same error. 

 

Re: Mobile Number Unavailable for Linking
Iancordero
Enthusiast - Level 1

Did you ever get this figured out

Re: Mobile Number Unavailable for Linking
Sufferingwithkindness
Enthusiast - Level 1

Same here. I spent at least 5 hours on the phone with customer support after carrying my number to make it work, it didn't. Verizon Store was able to fix it after customer service pretended to not hear me on the phone and hang up!! Then SMS service stopped working. After another 2 hours they fixed it. Now I am unable to link my number to setup autopay etc. This is a lovely experience!

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Re: Mobile Number Unavailable for Linking
vzw_customer_support
Customer Service Rep

Sufferingwithkindness, we'd love to help you get your account linked so you can set up your automatic payments. We're sending you a Private Message so we can assist.

~Jesse

Re: Mobile Number Unavailable for Linking
Sufferingwithkindness
Enthusiast - Level 1

Verizon Support reached and after many discussions they were able to send me a link to register my number as a Verizon number. Then I was able to link it to my account. I hope this helps someone else. Huge thanks to Adrian!

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