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Netflix activation on +play

I am having difficulty activating the Netflix portion of the Paramount plus/Netflix promo through Verizon + play. I subscribed December 18, 2023, and one month later still cannot activate Netflix. When I go to manage my account, Netflix says activation pending. I was charged $120.00 one month ago for the subscription, but haven’t been able to stream it at all. I see others are having similar issues, can anyone from Verizon reach out please. Chat has been useless, and I would like to get this resolved.

Comments

Verizon_Support

Sardel6895, we're sorry to learn of the activation issues you're experiencing with your Netflix subscription. We'd love to take a closer look and help find a solution. Please tell us, what happens when you go to +Play and try to activate Netflix? To clarify, are you able to access your Paramount account?

~Izzy

Sardel6895

Yes I am able to access paramount, but completely unable to activate Netflix. Button is greyed out, and states activation pending.

Verizon_Support

Got it, Sardel6895. We'll get this figured out. To best assist, we'll be sending a Private Message.

~Izzy

Sardel6895

Problem still not resolved. I was told to check with Netflix about the problem. It is not a Netflix issue if I am unable to activate through Verizon’s plus play site. Very frustrated that I can’t get a solution, and can’t get a paid service to stream.

Fidelium

I am having the same exact issue, the Netflix portion says activation pending and it’s been 3 days now.

bsouth801

Same issue here. Mine still shows awaiting activation for over a month now. I now have no access to my Netflix but have prepaid for an entire year through Verizon. It looks like no one has found a true resolution to activating Netflix through this promotion. I would like a private message to work with a rep on this - I either want a refund or to get this activated ASAP.

Fidelium

Could we get help on this?

Verizon_Support

Fidelium, thank you so much for this info. Help is here as we want you to have access to your Netflix subscription. I have sent you a Private Message for additional assistance.

-Natasha

wkwells89

I have been having this same issue on my new phone. Can I get a private message too?

Verizon_Support

Hello, wkwells89. Help is here as having access to this awesome perk is a must! Please tell us more. I see you stated you are having the same issue but just to confirm, are you also receiving the same error message or a different one? When did you add the perk?

-Natasha

Jkhorvatich

I have this issue as well. Chat support was worthless last night.

Verizon_Support

@Jkhorvatich
wrote: I have this issue as well. Chat support was worthless last night.

We are concerned to learn that you are having this issue as well. Can you share with us what happens when you attempt activation? Are you seeing a similar message or any error messages? You shared that you have recently chatted with us. Can you share any steps that we have already attempted with you in working towards a resolution?

-Andi

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