Netflix activation on +play

[Sardel6895]

I am having difficulty activating the Netflix portion  of the Paramount plus/Netflix promo through Verizon + play. I subscribed December 18, 2023, and one month later still cannot activate Netflix. When I go to manage my account, Netflix says activation pending. I was charged $120.00 one month ago for the subscription, but haven’t been able to stream it at all. I see others are having similar issues, can anyone from Verizon reach out please. Chat has been useless, and I would like to get this resolved.

[vzw_customer_support]

Sardel6895, we're sorry to learn of the activation issues you're experiencing with your Netflix subscription. We'd love to take a closer look and help find a solution. Please tell us, what happens when you go to +Play and try to activate Netflix? To clarify, are you able to access your Paramount account? 

~Izzy

[Sardel6895]

Yes I am able to access paramount, but completely unable to activate Netflix. Button is greyed out, and states activation pending.

[vzw_customer_support]

Got it, Sardel6895. We'll get this figured out. To best assist, we'll be sending a Private Message. 👍

~Izzy

[Sardel6895]

Problem still not resolved. I was told to check with Netflix about the problem. It is not a Netflix issue if I am unable to activate through Verizon’s plus play site. Very frustrated that I can’t get a solution, and can’t get a paid service to stream.

[Fidelium]

I am having the same exact issue, the Netflix portion says activation pending and it’s been 3 days now.

 

[bsouth801]

Same issue here. Mine still shows awaiting activation for over a month now. I now have no access to my Netflix but have prepaid for an entire year through Verizon. It looks like no one has found a true resolution to activating Netflix through this promotion. I would like a private message to work with a rep on this - I either want a refund or to get this activated ASAP.

[vzw_customer_support]

bsouth801 We're sorry to read that you have not been able to activate your Netflix offer. What happens when you try to activate the service? ~Peter

[bsouth801]

This is the message I see under my subscriptions. It has been stuck in "Activation Pending" for over a month now. When I click manage I am unable to Activate my Netflix (unable to click on Activate). I have paid for a service I'm not receiving, so I either need a full refund of the $119.99 plus taxes or I need my service activated now.

[vzw_customer_support]

bsouth801 I'm sorry to read that you are having issues with activating your Netflix account. Have you tried clearing the cache and cookies on your browser?  ~Peter

[Sardel6895]

This is completely unacceptable. I was told two days ago that Netflix should be activated by today, even though I paid for it a month ago. I still can’t activate it. All these people are having issues, and Verizon is having everyone jump through hoops, and giving the run around. The money was already taken out, and I can’t utilize the service.  This is clearly a known issue that multiple customers are dealing with. How do I get a refund????  I will also be looking into other providers with better customer support. I have been a longtime customer, and this whole experience is beyond frustrating.

[Sardel6895]

Still greyed out activation for Netflix.

 

[vzw_customer_support]

Oh, no! Dealing with service issues can be frustrating, especially if you are encountering Netflix activation issues. Verizon is here to help.

For more info on the +play service, click on this link: https://www.verizon.com/plusplay/

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

[vzw_customer_support]

Hello, Sardel6895. The last thing we want to see is you leaving us. Help is here. I do see from the previous conversation that we have submitted a ticket for you. I have seen this issue with another customer and the process of submitting the ticket is the best option. We absolutely want to make this right for you and restore your faith in us. 

-Natasha

[Sardel6895]

Yep a ticket has been submitted, and I am still unable to get the problem resolved. Paid a month ago for a service I can’t use. 

[django72]

Same boat - just keep getting told someone is 'looking into it'

[Sardel6895]

Problem has been resolved. You have to keep on them though, I had to chat 4 times but they finally got it fixed. Keep messaging and escalating the situation.

[jferrer82]

How did they fix it? Mine has been in activation pending status since Dec 29, and my ticket has been "escalated" 5 or 6 times now. Each time no one contacts me at all I just have to keep calling and having someone who can't fix it escalate it again.

[vzw_customer_support]

jferrer82, we definitely want to make sure that you're able to activate your Netflix subscription. To better assist, we'll be sending a Private Message. 

~Izzy

[vzw_customer_support]

Hello bsouth801, this is a courtesy follow up regarding your Netflix activation dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

[Fidelium]

Could we get help on this?