Just got my new phone in today! Activated the eSim, used it for about 2 hours and then got an email stating my service is being suspended due to “suspicious calls.”
i reached out and even verified my identity online and have gotten no response back. Extremely frustrating. Brand new line and it’s already suspended and can’t be used? What a great impression Verizon is making.
There is possibly no solution to this at this moment. So it will be better to wait for their response. They should fix it soon. Try reaching out them again.
Hey there, timclai21, worry to hear that you've been running into an issue with your service! I can imagine you've been excited to be able to use your new line of service. We want to be sure you get the help you need. So we can best assist, we will be reaching out via Private Message.
-Lauren
We are standing by to help. Please reply to our private message. -Joe
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