I signed up for a new Fios account for home internet three weeks ago. I was informed the account was on hold, so I talked with an agent who assured me they fixed the problem. Then I received a second email it was on hold, so I talked to another agent who assured me it was fixed. And then the third email arrived. The third agent I talked to agreed there was a serious problem and said she did not know what to do. But she said she would find out and call me back. Never did. It's been three weeks. I have no clue what to do....
Hi lmcnairfios,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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