Dear Verizon Wireless Corporate Team,
I am writing to express my frustration with how Verizon has handled an issue following my purchase of a brand-new iPhone 16 Pro. As a loyal customer of over 10 years, I am deeply disappointed by the lack of accountability and the unacceptable disruption to my service.
Yesterday afternoon, I contacted support to address an activation issue. What should have been a simple process turned into a seven-hour ordeal involving six different representatives. My new phone remains stuck in SOS mode, and my old phone cannot be reactivated. I was given conflicting explanations, and one representative admitted to mistakenly deleting the eSIM and removing the IMEI/MEID from both devices. Despite this admission, no one has resolved the issue or restored my service.
This left me without any ability to make or receive calls, cutting me off from the security and essential services a phone provides. Being left without a way to contact emergency services is unacceptable.
To add to my frustration, every call included an attempt to sell me a device security plan. When I declined, the call mysteriously disconnected, forcing me to start over.
I am requesting immediate escalation to a corporate representative who can resolve this issue and ensure Verizon takes responsibility for the disruption caused. Please contact me directly
