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Paramount+ with SHOWTIME & Netflix BOGO activation not working 12/16/2023

Paramount+ with SHOWTIME & Netflix BOGO not activating.

No where on the site did it say I need to be a brand new subscriber to both streaming services, but that I could link both of my accounts....just follow the action instructions. Welp...did that, 24 hrs later, activation still pending. I call customer service and they tell me that I needed to be a brand new subscriber and that to try again after the billing cycle ends which is stupid cause my billing cycle ends AFTER this promotion ends. Something just ain't right...HELP (not a generic link neither, I would like some real clear and precise answers). thanks

Comments

Cookie57

I'm having issues as well. Activated through our Verizon account and the Paramount Plus activation works and shows on our account as active but the Netflix continues to say pending activation. There isn't any link that can be selected on the manage subscriptions to activate. I spent over an hour on chat today and then the agent was away from the chat so long that the chat line dropped so that was a complete waste of my time. Has anyone been able to activate the Netflix portion of the offer? Ours has been in the pending activation since Saturday and it's in the same status.

This is the second time in 6 months that Verizon's chat function drops after spending over an hour of time trying to have them fix something. I still haven't heard back on my previous issue either. Does anyone have an email address as I'm tired of wasting my time on chat and on hold on the phone to get no resolution? We've been Verizon customers for 20 years and I'm ready to move on because of their horrible customer service.

Verizon_Support

Cookie57, I'm sorry that you had that chat drop while you were discussing the BOGO issues. Having those services combined is great and sorry it hasn't been activating properly. One thing that is recommended to check, is the payment method used with the Paramount services/+Play. Have you been successfully billed using that payment method? If not, try editing/updating the payment method. If the new method succeeds, then try activating the Netflix service via +Play.

-John

Cookie57

John,

Thank you for attempting to address my issue. My Paramount Plus account shows as active and my account has been charged so that's not the issue. It appears that many other customers are having similar issues. Is the issue being escalated?

shooter_mcgavin

Having the same issue. I was able to activate Paramount+ immediately and tie it to my existing account. But Netflix still says pending activation over 24 hours later. The chat rep yesterday said wait 24-48 hours so it looks like I'll be back tomorrow to complain. It's a nice deal (in theory), but not sure how I could ever use this service with any confidence going forward.

Verizon_Support

We want to make sure that you are able to access your Netflix account. Let us know if you were able to activate it. ~Peter

KrizzA

Peter....I can't even get past the need to link my Paramount + account, let alone Netflix. Customer service told me in so many words that i needed not have ever had Paramount or Netflix to take advantage of this promotion. That did not sound right at all, considering that the guidelines stated that you could link existing accounts. (I mean, you gotta be a unicorn if you've never had either streaming service). So nothing has been link, I get the same rejection messages but Verizon sure did take their money already which the promotion said that wouldn't happen till activations had taken place. These are the error messages received:

1. Link your Paramount+ account to Verizon
2. Confirm that you would like to link your Paramount+ account to your Verizon account.
MY REJECTION MESSAGE RECEIVED : You already have a subscription to Paramount+.
This means we're unable to link your Verizon +Play account to your Paramount+ account. You can watch Paramount+ by signing in with your existing Paramount+ credentials on our website, or on the Paramount+ app to stream across all your devices!

KrizzA

how the heck did you get your paramount + account linked up? I unsubscribed and logged out, and nothing is working.

KrizzA

Peter-

this has been going on other for like 6 months and it's still not adequately resolved for anyone. I realize you are not Verizon, but you represent Verizon, so if you are not a robot, please respond in a manner that addresses and resolve our issues with this promotion. If you are not capable, be clear and say so and I will just take it up with BBB.org. It seems like BBB is the only way to get things really addressed and with a person that knows what they are doing.

sincerely,

frustrated verizon customer (20+ years)

Cookie57

Peter -

I just logged into my account again and still no change. I would like a phone number to a supervisor or manager so I can speak with someone that can actually help with my situation. If I was the only person dealing with this issue but it's quite apparent there are other Verizon customers that are having the same difficulties. I am very close to taking our business to another provider that offers these services with all the hoops that you have to jump through.

tmbu75

I was able to claim this in Verizon up and it says I don't qualify for this, which I cannot understand why not. They broke chat by turning it into AI that doesn't switch you to a person when it can't answer. I just want to know why I can't partake in something that was offered to me.

Verizon_Support

We're sorry to read that you've been having issues with claiming the promotion, we'll be glad to help out. What happens when you try to claim it? Did you make a qualifying purchase for the promotion?

~Freddy

Cookie57

Can you please read all of the information that has been previously been provided. I've even included screenshots of what my account looks like. I shouldn't have to continually be answering the same questions. I will ask again, can I please get a phone number for a supervisor or manager so I can actually talk to someone. The customer service that you're providing on the community page is non-existent. It's the same broken record day after day.

tmbu75

For me mine is less complicated than the OP. Mine says "You aren't eligible for this offer. We have other offers you can checkout."

I have signed up for paramount+ through Verizon, so I'm not sure of why it's doing this. Is it because it's in a free trail (which it does automatically, I thought it would have an option to skip)?

It wasn't too clear in the promotion how to go about this.

Verizon_Support

We appreciate you sharing those details about this tmbu75. We can certainly help by taking a look into this offer and help determine a path forward. We will need account access to assist, so please be on the lookout for a private message from us.

-Joseph

mariob333@verizon.net

I also have similar issue except paramount+ activated but Netflix says pending. Has anyone been able to get this resolved? I have 4 tickets and hours of my time with chat who all say they will escalate but no response is ever sent back to me.

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