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Paramount+ with SHOWTIME & Netflix BOGO not activating.
No where on the site did it say I need to be a brand new subscriber to both streaming services, but that I could link both of my accounts....just follow the action instructions. Welp...did that, 24 hrs later, activation still pending. I call customer service and they tell me that I needed to be a brand new subscriber and that to try again after the billing cycle ends which is stupid cause my billing cycle ends AFTER this promotion ends. Something just ain't right...HELP (not a generic link neither, I would like some real clear and precise answers). thanks
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I'm having issues as well. Activated through our Verizon account and the Paramount Plus activation works and shows on our account as active but the Netflix continues to say pending activation. There isn't any link that can be selected on the manage subscriptions to activate. I spent over an hour on chat today and then the agent was away from the chat so long that the chat line dropped so that was a complete waste of my time. Has anyone been able to activate the Netflix portion of the offer? Ours has been in the pending activation since Saturday and it's in the same status.
This is the second time in 6 months that Verizon's chat function drops after spending over an hour of time trying to have them fix something. I still haven't heard back on my previous issue either. Does anyone have an email address as I'm tired of wasting my time on chat and on hold on the phone to get no resolution? We've been Verizon customers for 20 years and I'm ready to move on because of their horrible customer service.
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Cookie57, I'm sorry that you had that chat drop while you were discussing the BOGO issues. Having those services combined is great and sorry it hasn't been activating properly. One thing that is recommended to check, is the payment method used with the Paramount services/+Play. Have you been successfully billed using that payment method? If not, try editing/updating the payment method. If the new method succeeds, then try activating the Netflix service via +Play.
-John
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John,
Thank you for attempting to address my issue. My Paramount Plus account shows as active and my account has been charged so that's not the issue. It appears that many other customers are having similar issues. Is the issue being escalated?
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Having the same issue. I was able to activate Paramount+ immediately and tie it to my existing account. But Netflix still says pending activation over 24 hours later. The chat rep yesterday said wait 24-48 hours so it looks like I'll be back tomorrow to complain. It's a nice deal (in theory), but not sure how I could ever use this service with any confidence going forward.
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We want to make sure that you are able to access your Netflix account. Let us know if you were able to activate it. ~Peter
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Peter....I can't even get past the need to link my Paramount + account, let alone Netflix. Customer service told me in so many words that i needed not have ever had Paramount or Netflix to take advantage of this promotion. That did not sound right at all, considering that the guidelines stated that you could link existing accounts. (I mean, you gotta be a unicorn if you've never had either streaming service). So nothing has been link, I get the same rejection messages but Verizon sure did take their money already which the promotion said that wouldn't happen till activations had taken place. These are the error messages received:
1. Link your Paramount+ account to Verizon
2. Confirm that you would like to link your Paramount+ account to your Verizon account.
MY REJECTION MESSAGE RECEIVED : You already have a subscription to Paramount+.
This means we're unable to link your Verizon +Play account to your Paramount+ account. You can watch Paramount+ by signing in with your existing Paramount+ credentials on our website, or on the Paramount+ app to stream across all your devices!
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We want to make sure that you are able to activate these services and we will be glad to guide you through this process. We sent a Private Message to further assist you. ~Geo
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Peter-
this has been going on other for like 6 months and it's still not adequately resolved for anyone. I realize you are not Verizon, but you represent Verizon, so if you are not a robot, please respond in a manner that addresses and resolve our issues with this promotion. If you are not capable, be clear and say so and I will just take it up with BBB.org. It seems like BBB is the only way to get things really addressed and with a person that knows what they are doing.
sincerely,
frustrated verizon customer (20+ years)
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Also a longtime customer and have reallized that Verizon doesn't care about customer service anymore
Ready to Jump Ship jz
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Peter -
I just logged into my account again and still no change. I would like a phone number to a supervisor or manager so I can speak with someone that can actually help with my situation. If I was the only person dealing with this issue but it's quite apparent there are other Verizon customers that are having the same difficulties. I am very close to taking our business to another provider that offers these services with all the hoops that you have to jump through.
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I have the exact same problem. My paramount was activated but the Netflix has been waiting on activation for 4 days now. I can’t even cancel.
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We're sorry to read about the issue with activating the Netflix service. Aside from the message about waiting for activation, is there any other message? ~Peter
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Thanks for taking your time to reach out about the Netflix pending activation. We are here to provide the support and steps to address the enrollment activation status. The first steps when unable to activate the Netflix is to verify the credentials used to log in to the Netflix subscription. The next step would be submitting an IT ticket who will be able to work with the systems, either Verizon or Netflix, that process. Please share what has been completed to-date so we can move forward.
-Deb
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Another rep reached out and has solved it for me.
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Curious as to how this was resolved as I am currently having the same issue, and Verizon chat has thus far been unable to fix it.
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We're sorry to read about this issue. What happens when you try to set up the offer? ~Peter
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I'm going to guess anyone will get the same message. It's expired now, so we can't do anything on our end.
I'm still waiting to hear about mine, it's been close to a month since last contact. 😕
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It has now been over 48 hours since I purchased this bundle. On day one I was told by a chat rep to wait 48 hours. I still cannot activate Netflix since it is stuck at "pending activation", same screen as Cookie57. Today I chatted again and after 30 minutes of waiting was told to wait another 4-6 days. Great.
I asked for a number to speak to someone in person. They said I would need to speak to the +play team and gave me a number. It was the number for Paramount+. Great.
I called Verizon support and told the machine to transfer me to a person. After explaining my problem for the third time now, the very nice rep put me on hold for 25 minutes. She returned to say she has seen this issue before, that she put in a request to have my Netflix activated, and to wait another 5-7 days. Great.
I asked what to do when it inevitably does not work a week from now. She said she's never seen whatever she did not fix the problem. We shall see...
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how the heck did you get your paramount + account linked up? I unsubscribed and logged out, and nothing is working.
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I was able to claim this in Verizon up and it says I don't qualify for this, which I cannot understand why not. They broke chat by turning it into AI that doesn't switch you to a person when it can't answer. I just want to know why I can't partake in something that was offered to me.

