Phone Plan Not Activating

[WheelofTime]

So my phone plan expired from my parents number and because of the extreme lack of help on Verizon's end, I wasn't able to get it ported or transferred to my own plan before it expired.

I went ahead and did the online "order" for a plan and it's treating it like a package. I spoke with a chat bot to see how long it would take for the plan to activate and all it said was an activation code would be sent to me. But now I'm wondering if it sent it to my old phone number on the expired plan (which would be asinine considering it no longer exists) because I haven't gotten any sort of message or email. 

And of course, now I'm unable to get a hold of anyone at Verizon over the phone to help me. Can I redo the order with the eSim activation even though the order is already placed on my phone? What do I do at this point because this is ridiculous.

[vzw_customer_support]

We're sorry to hear that you're having problems porting your phone. We never want any of our customers to have problems transfering over, and we're going to make sure you find a solution. We're sending you a Private Message so we can help you.

~Jesse

[Spencerk1991]

I have been without cell phone service for 75 hours. Please provide an update on my phone service ASAP. The website said port was complete and all I had to do was restart my phone. I’ve restarted my phone about 100 times and still am just sitting in SOS.

[vzw_customer_support]

We've got your back!Sending you a private note now.

-Cryssie

[vzw_customer_support]

We wanted to follow up and see if you still required assistance with this issue. Please let us know as we are ready to assist as soon as possible

-Anthony

[SynthpopAddict]

@WheelofTime, if your family has some kind of "expiring" plan, I'm wondering if it is prepaid service, which is a month-to-month thing?  Prepaid lines cannot be transferred via the Transfer of Service thing; that is for postpaid lines only.  If your number got disconnected because your family let it go from their group account so then it disconnected after the month was up, then the number is stuck in limbo for 45 days before going up for recycling.

To reactivate the line on your own account, I would contact Verizon and ask for the number to be reactivated under your name.  Depending on whether you want prepaid or postpaid service, you may or may not have to choose a different service plan than what your family was using for your line before, and possibly some type of account conversion if the line was previously prepaid and you want to change to postpaid.  I can check my notes elsewhere for contact numbers if you'd like.

@Spencerk1991, if you got confirmation that your port to Verizon finalized but are still in SOS, try a network reset on your phone and if it's an iPhone, update the carrier settings.  Otherwise, contact Verizon's Porting Department at 888-844-7095.  Sometimes they have to get you a new eSIM, redo the port, or otherwise finagle with things before it works.