+Play issues with Netflix, Paramount Plus, and Showtime
Tberke
Newbie

My Netflix account was activated with no problem but when

Netflix Premium - bundled: activated. Next up: Paramount+ with SHOWTIME - bundled.

Your Netflix Premium - bundled subscription is active. Now let's get Paramount+ with SHOWTIME - bundled going to finish up your bundle.

When i click manage i get this message

Unable to load your subscriptions.

We are currently unable to get the list of your subscriptions. Please retry.

I have been getting this message the last two weeks

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Re: +Play issues with Netflix, Paramount Plus, and Showtime
vzw_customer_support
Customer Service Rep

Hello, Tberke, I'm sorry to hear you're running into an issue with your +Play bundle. We're here and ready to help get these services working for you. So we can best assist, I will be reaching out via Private Note.

-Lauren

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Re: +Play issues with Netflix, Paramount Plus, and Showtime
lild12563
Enthusiast - Level 2

I subscribed to Paramount Plus and Netflix for $99/year in March. I have never been able to get either one activated. I’ve contacted multiple people at Verizon numerous times and no one has been able to help me. They tell me they will escalate the issue then I never hear back. This has been going on for five months now. I still do not have access to either app.  I’m so tired of their customer non service that I’m about ready to switch to ATT

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Re: +Play issues with Netflix, Paramount Plus, and Showtime
lild12563
Enthusiast - Level 2

I subscribed to Paramount Plus and Netflix for $99/year in March. I have never been able to get either one activated. I’ve contacted multiple people at Verizon numerous times and no one has been able to help me. They tell me they will escalate the issue then I never hear back. This has been going on for five months now. I still do not have access to either app. 

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Re: +Play issues with Netflix, Paramount Plus, and Showtime
vzw_customer_support
Customer Service Rep

We're sorry to hear about the trouble you've been running into when trying to activate your Paramount Plus and Netflix subscriptions, lild12563. We'd love to help take a closer look into this, and will be sending a Private Note to better assist.

 

~Izzy

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