On Tuesday, I transferred to Spectrum because they informed me they could provide the exact same service coverage, services but at a lower price. I have been with Verizon for over 20 years and my bill continued to increase.
On Wednesday, I discovered they could not do dual lines on one device so I had to cancel and port back to Verizon. Porting back has been messy is what I will say. My ordeal started at 4 pm yesterday and I chatted with agents until 9 pm with no resolve - no phone service. I have missed personal calls and business calls for both lines. To top that off, the chat ended by the agent telling me that Direct Activation would have to assistance me after chatting with them for 6 hours. They gave me 800-922-0204 to call. I call and guess what - they are closed. For about an hour, Spectrum stayed on the phone with me and was also shocked by this mess. They repeated asked to change my plan and nearly told me I had to go with a new plan when it clearly said I could keep my plan since I also had 2 other lines active. It seems the more I said no to this, the more the did not help me. I am so frustrated, disappointed and words can't explain how I am feeling right now.
Today - I still have no service. Verizon status states Spectrum has informed them # transfer protected even with the transfer pin. Spectrum stated that's all Verizon needs is the pin. I refresh the screen then it states it needs the previous carrier account number again - now I gave this to the agent i chatted with last night. Reentered again. Advised to call the port center 888-844-7095 - all recordings and automations - no live person for help.
I've emailed corporate because this is insane and should be a smoother process. I'm losing business and connections with family.
Wow. So sorry you had that happen. I ported to Verizon from Spectrum Mobile last year and Spectrum was rather slow in finishing the port...took about 8 hours to do one line. Sure hope that your porting back to Verizon so rapidly didn't cause both your numbers to go into the void since they were in limbo the first time when you were going to Spectrum and then you tried to go back maybe before the first port was complete. Hope you get that resolved and don't have to get 2 new numbers. Good luck.
Were you able to resolve this? I'm experiencing the exact same thing now.
Happy Monday! We are terribly sorry to read about your port dilemma. We want to be your GPS and guide you in the right direction. Have you contacted our Port Team to determine the best route of action? If yes, what have they advised you?
FYI, our Port Group's number is 888-844-7095 (Monday - Friday 7:00 AM - 11:00 PM, Saturday - Sunday 8:00 AM - 9:00 PM Central Time).
~Gilbert
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