I recently switched to Consumer Cellular from Verizon. During the three weeks of the service, I often could not make or receive calls, so I attempted to port my number back to Verizon. After four days my phone number still is not fully functioning. The other number on my service it totally fine. According to the representatives in my local Verizon store, the porting was not completed correctly. I do not know if this is because Consumer Cellular did not fully release my number for porting or that Verizon did not port it correctly. Please note the other phone number (my husband's line) has caused an email to be generated by Verizon. This email states that the phone number ***-***-**** is now fully activated on the Verizon network. No such email has been generated on my number. Also my two factor texts have not been coming through from a variety of entities. I have filed a complaint with the FCC. I have also bought a new phone to eliminate that variable. I have spent two full days with Verizon tech support and with the porting departments. Verizon porting even did two three way calls with Consumer Cellular that have not fixed the problem. Also the Verizon tech support people are telling me they have escalated the issue to the engineers only to be informed the next time I call that no tickets were issued. Also I added a new phone and number just to function and that new number has zero issues on Verizon.Please help if possible, so I am able to keep my phone number.
Hello. Thank you for reaching out to us on this platform. We are truly sorry to learn about the whole ordeal. In order to review your situation a little closer, I'll be sending you a Private Message, please reply to it, so we can get started.
~Maria
Is your phone an eSIM-only model? I'm wondering if there's just something with tech support needing to manually activate the eSIM to get it going again; sometimes the system says it's activated but isn't. It sounds like most of the other likely culprits for porting issues should have been addressed already, if there have been that many calls made between the other carrier and Verizon?
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