I just ordered Fios Internet today for my new apartment. I was able to set up everything through a chat agent. Everything seemed to be going smoothly but now when I try to go into my account and review anything I get the following error messages depending on what I click on:
“Please contact the Verizon
Local Business Office.
We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance.
1-800-VERIZON (1-800-837-4966).”
”Welcome back. Thank you for being a loyal customer for over 54 years.” (I’m 26…)
“We encountered an error while processing your Internet Status request. Router details are not available at this time. Please try again later.”
If this is how you’re treating a customer that set up a new line, it may be better for me to just cancel and go to Xfinity. I’m not understanding how this is even possible. I want to review my account as normal ASAP
Hi plee95, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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